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Staff Communications Manager

Category Communications Location San Diego, California; Mountain View, California Job ID 2025-68065
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit is looking for a Social Media Community Manager to support its Corporate Communications team and the Intuit brand’s social media platforms. Intuit is the global financial technology platform that powers prosperity for the people and communities we serve with TurboTax, Credit Karma, QuickBooks, and Mailchimp.

We are seeking a dynamic and creative Social Media Community Manager to join our team. This role is perfect for someone who's passionate about building and nurturing online communities, has a knack for social media platforms, and is keen on driving engaging conversations. If you have a flair for digital communication and love keeping up with the latest trends, we want you on our team! The ideal candidate is comfortable with new and existing internal and external digital channels (social media, employee advocacy, etc.), thrives in a

fast-paced environment, and can pivot quickly.

Responsibilities

  • Bring a strategic focus to our community management discipline, ensuring insights from the community are driving strategic decisions over time.
  • Set new standards and further enhance best practices uniquely tailored to Intuit’s channels and strategic objectives.
  • Manage the social channels for a company executive, including posting, monitoring and engaging on their behalf.
  • Drive engagement across channels through social actions that amplify content across all Intuit brands.
  • Draw out key insights from top-performing content, platform trends, and customer conversation themes. Conceptualize and optimize content accordingly.
  • Ensure that relevant team members are getting the information they need, keeping a close watch on the frontline to provide a constant feedback loop between our customers and Intuit teams.
  • Serve as our customer’s number one advocate, and as the eyes and ears of the organization to deliver customer-first responses and solutions.
  • Drive employee advocacy through our Digital Ambassador
  • Leverage social listening to inform strategy based on what's being discussed, and provide voice of consumer reporting during times of crisis.

Qualifications

  • Expert of social media usage, platforms, and community management best practices
  • Minimum 2 years experience in a community management or similar role
  • Skilled writer with experience across a diverse portfolio of brands and channels
  • Experience publishing across all major social media platforms for a brand
  • Ability to identify and track relevant community KPIs
  • Excellent communication skills
  • Attention to detail, critical-thinker, and problem-solver
  • Ability to be nimble as the capability is in early stages and growing rapidly
  • Heart for the customer
  • Ability to make decisions, prioritize, and work cross-functionally
  • Collaborative self-starter
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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $155,500 - 210,000, Southern California $142,000 - 192,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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