Staff Software Engineer - Site Reliability
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the Identity Team as Site Reliability / DevOps Engineer (System Engineering). Identity is at the heart of all offerings across Intuit and is foundational to strategic transformation of Intuit. Identity at Intuit is one of the most critical services powering close to 500+ applications/services and enables Intuit’s 3 strategic big bets.. Identity capabilities position Intuit at the center of the financial ecosystem and enable fluid exchange of Identity, profile and data across an ecosystem of financial institutions. Identity's technical stack is cloud native microservices based architecture fully operating on Kubernetes & AWS cloud.
Identity is accountable for authentication, authorization and identity lifecycle management domains and is delivered through platform capabilities and pluggable experiences across mobile and web. Platform SREs operate right at the intersection of Software Engineering and Infrastructure Engineering to build and operate large scale systems that are secure, fault-tolerant, performant, highly available, affordable, and scalable. The Identity Systems Engineering team uses industry best practices, tools, and principles from software engineering, architecture, and security to solve operational challenges.
Responsibilities
- Act as the technical subject matter expert to evaluate and evangelize forward-looking processes, tools technologies and architecture to help deliver high-quality secure software faster and more efficiently while meeting availability, scale & performance requirements in a AWS public cloud and Kubernetes environment.
- Actively evolve the system / infrastructure target state working with a cross-functional team from Architecture, Product Management, and Production Operations.
- Be a part of the roadmap and strategy for the Operational Excellence, Resiliency and Cost Optimization charters for Identity platform capabilities.
- Design and develop self-recovery mechanisms and tools for massive scale platforms to enable faster and automatic recovery.
- Design and develop observability components for massive scale platforms, to detect issues quickly and isolate the problem as part of fast recovery.
- Contribute to the cost and capacity management for platform components, uncovering cost saving opportunities and developing automation to enforce them.
- Build self-service tools to enable platform consumers to troubleshoot and triage issues in a scalable manner.
- Contribute to FMEA (Failure Mode Effective Analysis) and Chaos Engineering for critical platform components, identifying resiliency gaps and preparing the team for faster recovery from production incidents.
- Continuously evolve development practices and operational maturity through structured root cause analysis and monitoring. Drive and own Root Cause Analysis (RCA) for specific applications.
- Troubleshooting complex issues and managing stakeholders' expectations during incidents.
- Participate in 12/7 on-call rotations.
- Supporting and coaching other engineers, pair programming or peer reviewing code, helping to ensure that all engineers are growing and part of a community. Be a role model to engineers and inspire a high technical bar for the team
Qualifications
- BS/MS in computer science, engineering or equivalent work experience
- 10+ years of experience in developing and operating complex distributed software systems in an enterprise cloud native environment (AWS preferred).
- Strong AWS development and deployment knowledge, GCP a plus.
- Demonstrated experience operating high scale and high availability services in the cloud. Demonstrated experience in designing highly resilient services and building recovery mechanisms.
- Experience using AI to solve complex operational and auto healing problems.
- Developed infrastructure as code (Terraform/CDK preferred), CI/CD pipelines using Jenkins, Circle CI, Cloud Builder, Docker, Kubernetes, ECS
- Coding in Python, Java, Go or other similar languages combined with strong operational skills
- Monitoring & Alerting tools such as Splunk, Wavefront, Grafana Mimir.
- Ability to handle a fast-paced environment for iterative project turnarounds on mission critical systems.
- Ability to collaborate across a wide range of roles and experience levels. Strong communication skills.
- Solid Linux/Unix skills
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Southern California $184,500 - 250,000
Career Path
Mobility plays an important role for our engineering community. In addition to vertical growth, our teams offer lateral growth opportunities. Whether it’s working on a different tech stack or product, Intuit will help you get to the next step in your career.
- Software Engineer 1 & 2
- Sr. Software Engineer
- Staff Software Engineer
- Sr. Staff Software Engineer
- Principal Software Engineer
- Distinguished Software Engineer
Intuit supports you, not just as you are now, but as the person that you want to grow to be.
Alex Pollock Senior Software Engineer
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