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Senior Product Manager
Location(s): Sydney, AustraliaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with QuickBooks, Mailchimp, TurboTax, and Credit Karma, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
At QuickBooks, our mission is to accelerate the success of entrepreneurs around the world. We enable business owners to run their business from anywhere, making smarter business decisions while saving time & getting paid faster. Come join us and drive massive benefits for the people who drive our global economy.
The impact you’ll drive
Intuit’s Small Business & Self-Employed Group (which includes QuickBooks & MailChimp) is a global product organization with product management teams organized around specific customer needs (e.g., Getting Paid, Paying Workers, Staying Compliant), and specific markets (e.g., Australia, Rest of World). You will be a core part of the Australian & Rest of World product management team, accountable for:
- Understanding the needs of the Australian & Rest of World markets: You will dig deep to understand the needs of the market & translate those insights into business cases & shovel-ready product requirements.
- Accelerating global product delivery: You will build relationships across our SBSEG organization, enabling you to accelerate the global delivery of SBSEG products through global roadmap tracking & reporting, and — importantly — removing blockers impeding global product initiatives.
- Delighting our local customers: You will coordinate launch readiness and ongoing product delivery across our Australian & Rest of World marketing and customer success teams, and our global product teams, to deliver delightful end-to-end customer experiences.
Qualifications
We’re looking for a highly collaborative, customer-obsessed Senior Product Manager to join our Australia & Rest of World Product team. If you love talking to customers to deeply understand their needs; if you love working with large groups of people to make magic happen; and if you’re execution-driven with a strategic mindset and have a track record of driving excellence; then we’d love to talk to you! This is a high-visibility role within the Australian & Rest of World team.
- Extensive experience in Product Portfolio Management and managing an end to end experience
- Deep understanding of customer insights and needs, product metrics, competitive alternatives, and market trends.
- Ability to co-orindate with cross functional teams to plan and execute successful experience launches
- Able to represent your experience in executive reviews, reporting out on scope, designs, timelines, issues and blockers for the experience road map
- Experience in tracking key customer metrics across engagment, customer growth, retention, satisfaction, sign up conversion and customer care contacts.
- Strong project management skills, including the ability to lead multiple complex projects simultaneously, balancing trade offs & collaborating with stakeholders
- Successful history of working in a fast-paced, multi-disciplinary environment
- Ability to influence at leadership level and across the global business
- Have an entrepreneurial mindset
- Undergraduate degree in computer science, business, electrical engineering, math, science, data or a related technical discipline; other concentrations or equivalent professional experience will be considered
Responsibilities
Understanding the needs of the Australian & Rest of World markets
- Engage our customers and partners to understand and document top areas of value creation and areas for improvement in the product
- Maintain a deep understanding of the problem(s) the QuickBooks ecosystem solves for, including what and how competitors solve those problems
- Monitor the competitive landscape, what products compete directly with QuickBooks in Australia & Rest of World, their business model and market approach
- Audit & track the Australian & Rest of World fintech market for trends and developments
Accelerating global product delivery
- Collaborate with the global product teams to document and track launch timelines and readiness across product segments
- Communicate and coordinate with global GTM teams to ensure market launch readiness and facilitate information flow & alignment
- Advocate for Australia & Rest of World customer needs during the product requirement development cycle with our global segment teams to foster consideration and inclusion for product delivery
Delighting our local customers
- Use your deep understanding of top customer needs, product gaps and requests to advocate for our local customers & partners
- Engage with the bookkeeper and accountant community to build community, facilitate information exchange including product feedback
- Champion top bug fixes for the Australian & Rest of World market to increase speed of response & ensure product quality
We offer
- An exceptional Employee First culture with excellent remuneration including bonus, benefits, ongoing training and career growth.
- An Agile structure where your ideas are heard and you become an integral part of our business.
- A Hybrid working structure of both office and home, with our offices boasting amazing Harbour views in Sydney CBD.
- A diverse inclusive culture.
- A real family feel with lots of wellness, fun activities and company rewards.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Award-winning culture, best-in-class benefits
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More about our hiring process play_arrowEOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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