Content Designer 2
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Context
Our digital experience team’s mission is to deliver frictionless self-help experiences for our accountants and experts that solves their issues and allows them to get back serving their customers quickly.
Goal
Our goal is for our customers to resolve their issues 80% of the time in a digital channel. Help content is one of our most important avenues in which our customers accomplish this goal.
- Relevant and accurate articles as measured by customers not needing to contact after viewing an article.
- Content that covers a wide range of issues and questions as measured the rate at which our customers view content when in our digital channels.
Role Description
To accomplish these goals, we will need to ensure our content is relevant, tagged appropriately, available for customers and experts, ensure content requests are completed within SLA, and work with peers on the digital team to promote content where it has the biggest impact.
Responsibilities
- Be responsible for the customer and expert facing help content for our ProTax and ProFile offerings
- Transforms complex accounting jargon into conversational, approachable language
- Implements Intuit style, voice and tone, and content patterns consistently
- Understands the role consistent communication plays in building a brand
- Integrate user voice and customer problems into content design
- Utilize GenAI for brainstorming and aligning messaging to the Intuit content style guide
- Audit existing content
- Collaborates effectively with other designers, writers, product managers, customer success supportability specialists, and tax content analysts
- Contributes to the ongoing improvement of our content management system
- Work with cross-functional teams to ensure alignment with product, user needs, and business objectives
- Conduct user testing and iterate on conversation design based on user feedback
- Manage multiple projects and priorities
- Work closely with internal stakeholders to understand key customer needs
Qualifications
- Bachelor’s degree or equivalent work experience
- Understands and implements content processes and standards to maximize content effectiveness
- Experience working with content management systems
- Understands how SEO strategy, taxonomy, hierarchies, and other content systems increase content efficiency and effectiveness
- Uses basic storytelling and conversation techniques
- Demonstrates command of writing fundamentals, including style, grammar, and information architecture
- Strong ability to plan, prioritize, and carry out complex writing projects with attention to detail.
- Basic understanding of GenAI prompting and techniques
- Ability to operate independently
- Proficiency in written and spoken English (French is a plus)
Related Content
-
-
GED is a weeklong code-a-thon that brings together Intuit technologists from all over the world to innovate and collaborate on projects they’re passionate about.
-
Article
Benefits
We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of mind for you and your family.
-
Intuit has built foundational capabilities for collecting, processing and transforming raw data into a connected mesh of high quality data. Those capabilities are enabling our technologists to build personalized experiences, with speed and at scale, to deliver on our mission to power prosperity around the world
-
Article
Hybrid Work
Intuit embraces a hybrid way of working that brings the best of in-person collaboration and connections together with the flexibility of virtual work.
-
For Intuit, turning data into actionable insights is pivotal to our success in delivering awesome experiences to 100 million customers That’s why we’ve developed an internal generative AI powered tool called Query Kickstart to improve speed to insight by accelerating SQL query authoring for our data workers.
-
Intuit is using generative AI to power our internal developer platforms to enable our software engineers and data workers to be more effective and efficient.
-
Intuit’s Expert Network is revolutionizing the way people access financial expertise. We provide flexible career opportunities and schedules to empower experts who want to grow their careers while being present for their families and other personal or professional pursuits.
-
While serving as an assistant manager in the hospitality industry, Fatimah Muhammad learned how to use QuickBooks and rediscovered her talent for working with numbers. By joining Intuit, she’s been able to join the tax field with the help of our free, online tax training courses.
-
Video
Intuit Academy
Start your career as a remote tax preparer or bookkeeper through our Intuit Academy program. The program consists of self-paced online courses, followed by an exam. Upon passing the exam, you will receive a badge that you can easily display to advance your career in the industry.
-
Michael Mills is in his third season with Intuit and his first as a TurboTax Expert. Michael utilizes our flexible schedule options to give himself the time to accomplish his ultimate career goal: Building his own practice that allows him to earn three revenue streams (bookkeeping, tax, and financial advising).
-
Video
DEIB at Intuit
Intuit's Chief DEI Officer, Humera Shahid, on Diversity, Equity, Inclusion, and Belonging
-
At Intuit, mobility plays an important role in the learning and development of our employees. Our teams offer lateral growth opportunities as well so that employees have an opportunity to explore different roles and broaden their skillset.
-
Video
Hybrid Workplace
We’re building the workforce and workplace of the future by investing in our sites around the world. We're developing a high-performing and diverse workforce, and embracing hybrid work to support collaboration and connection, regardless of where we work.
-
-
-
-
Jobs For You
You haven't viewed any jobs yet. Start exploring now to find the perfect opportunity for you!
View all of our available opportunitiesYou haven't saved any jobs yet. Start exploring now to find the perfect opportunity for you!
View all of our available opportunitiesSign Up for Job Alerts
Be the first to find out about open jobs that fit what you're looking for.