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Manager 2, Performance Partners

Category Human Resources Location Toronto, Canada Job ID 18425
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

The People Experience Team exists to shape experiences that maximize the potential of our people. Performance is one of the four pillars within the People Experience team, whose primary focus is to empower managers to drive a high performance culture at Intuit..

The Performance team works with employees, managers, and leaders to ensure performance outcomes meet the business needs while ensuring fairness to employees and consistency with Intuit’s performance management practices. They provide coaching and guidance to managers for performance, conduct, and attendance related cases end-to-end across multiple geographies. They also partner cross-functionally with stakeholders across the People & Places team to share key insights and drive improvements to processes & best practices to better the experience for employees, managers, and our team.

As a Manager 2, you will lead the team of Performance Partners that primarily support non-US performance situations. You will collaborate with the Performance Partner Senior Manager to drive continuous improvement in how we build manager capability and accountability for addressing situations where employees are not meeting expectations. The ideal candidate will demonstrate exceptional leadership skills, with a proven track record of success in a dynamic, rapidly expanding, and adaptable environment.


Responsibilities

  • You will translate business strategy into people priorities and initiatives that drive organizational effectiveness
  • Ensure all performance-related matters are handled in a fair, equitable, and timely manner across the team, with a particular focus on being compliant with non-US labor practices
  • Co-create training and support for managers on how to effectively manage employee performance at scale.
  • Cultivate strategic partnerships withPXT leadership, HRBP’s COEs and other key stakeholders to share knowledge and trends, maintain effective communication, evolve or build solutions for scale and deliver exceptional employee and manager experiences.
  • You will analyze and interpret key employee data to draw insights and present recommendations that influence decision making
  • Collaborate with PXT partners, legal counsel and senior leadership as necessary to resolve complex or sensitive performance matters.
  • Recommend new approaches and strategies to support continuous improvement in efficiency and operational best practices that includes the use of automation and digital solutions.
  • Build, scale and maintain operational excellence in case management practices including governance for playbooks, protocols, requirements for case documentation and accurate, efficient reporting.
  • Provide leadership, coaching, and mentorship to a high-performing team of Performance Partrners.
  • Contribute to programs, projects and broader People & Places priorities and / or PXT initiatives.
  • Participate in the establishment and/or refinement of HR policies, practices, and
  • Stay updated on employment laws, regulations, and industry trends related to performance management by country/market

Qualifications

  • 8+ years Employee Relations or Performance Management experience including a minimum of 2-3 years leadership experience within HR.
  • Exceptional project management skills and experience setting a compelling vision, strategy and execution plan.
  • Strong analytical skills with the ability to resolve a wide variety of complex issues or
  • Self-directed, motivated, dependable, detail oriented, and a strong team player with a bias for action.
  • Ability to build human connections easily and deep emotional intelligence and objective empathy
  • People Champion: Designs, develops, and implements changes that improve how we deliver our customer benefits.
  • Business Accelerator: Designs, develops, and implements changes that accelerate Intuit’s strategy. Remains agile and resilient to external factors and trends that affect our people, workplace and customers.
  • Data Driven: Analyzes data and generates actionable insights that inform next steps and influence decisions.
  • Change Leader: Defines and leads key workstream(s) in the end-to-end change plan. Identifies and engages the right stakeholders, keeps them informed of status and holds them accountable. Provides recommendations to remove risks and barriers.
  • Domain Expert: Uses deep domain expertise to accelerate outcomes within their domain. Seeks out external benchmarking to improve how the work gets done. Builds relationships and shares knowledge across Intuit domains. Evolves or builds solutions for scale, standardizing and automating where possible.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 

Greater Toronto Area: $120,500 - $141,754


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