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Principal Technical Program Manager
Location(s): Toronto, CanadaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
We are seeking creative problem solvers with a passion for tackling tough customer problems to join our team and serve as a portfolio leader for Turbo Tax Canada. If you’re passionate about delivering awesome products at a scale and transforming the lives of our customers and experts, we would love to have you join our team. Help us help Canadians with the most complex financial and tax situations save time, save frustration, and save money.
The role is responsible for stewarding strategic product growth and technical platform initiatives, by providing leadership and program frameworks for operational excellence efforts, new feature roll-outs across the tax fleet, and preparedness for major TurboTax yearly events like product launches and tax season.
Please note that this role will be working hybrid (2-3x/week) out of the Toronto site.
Qualifications
- Strong Program Management leadership experience, including 10+ years planning and leading medium-large sized programs or multiple smaller programs.
- Demonstrated ability to influence at the VP level within a matrixed environment
- Knowledge of SaaS technologies or demonstrated ability to collaborate with engineering teams on complex technology programs with Agile and Scrum development methodologies, project/program framework best practices, tools, and techniques
- Strong technical acumen with expertise in software development approach, architecture, and lifecycle
- Demonstrated ability to build strong partnerships across teams in delivering the best outcome of programs
- Computer science or other technical education or equivalent work experience preferred
- Agile training and experience preferred
Responsibilities
How you will lead…
Focus strategically
- Drive company-wide programs to prepare all teams and offerings for Tax Season
- Lead program management for cross-functional Intuit-wide programs, working closely in concert with technical leads on defining and rolling out a program plan and executing the overall strategy across Intuit
- Connect the dots across various programs within the technology organization to simplify the ‘why/what/how’ and help create a cohesive portfolio or a strategy
- Drive creation of program roadmaps and execution plans across all phases of planning, development, and production readiness and launch.
- Work collaboratively with the leaders in your space to drive the project/program and overall Intuit strategy to accelerate the most strategic business outcomes.
- Drive and provide data driven recommendations to execute, monitor and communicate progress, trade-offs or decisions needed
Lead change
- Quickly and effectively, identify and clarify the critical issues and dependencies that need action and drive them through to closure. Communicate results clearly and in actionable form. Effectively balance business needs versus technical constraints
- Partners with leadership to create a culture where teams are recognized and encouraged through change.
- Builds trust across teams and generates broad support for the project/program.
- Understands and supports key changes and type of change (process, technology and organization) being driven by the program and develops, executes and measures success
Enable scale
- Recommends and drives areas of improvement within the project/program and work with stakeholders to implement
- Participates in improvement of project/program management craft and is viewed by peers as an expert
- Coaches and mentors others in the business on program management fundamentals
Technical Domain expertise
- Ability to rapidly navigate new program areas, dive deep into subject areas and bring information back to the right level of granularity.
- Expertise in software development approach, and applies appropriate SDLC methodologies to programs and deliver on engineering and operational excellence
- Ability to drive domain specific discussions, leading experts in the field through active problem solving.
Deliver programs
- Drives and continually improves the project/program operating rhythm
- Develops a high quality plan that is organized into manageable pieces that can be individually owned.
- Uses data to assess progress to plan, uses independent judgment to provide insights, and communicates progress and trends to stakeholders.
- Identifies risks and issues and presents recommended response plans to stakeholders.
How you’ll grow…
You will be part of the strong cross-organizational Intuit Program Management community that comes together to share experiences and solve problems in areas where we are passionate. You’ll partner with an experienced program leadership team that helps break down barriers - allowing you to grow and develop your career, increase contribution to the company and accelerate delivery of innovation for our customers. You’ll give back to the community by sharing your craft expertise, mentoring junior colleagues and fostering a culture of trust and engagement.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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