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Senior Technical Program Manager

Category Program Management & Business Operations Location Toronto, Canada Job ID 19121
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We are looking for a Senior Technical Program Manager in Toronto. We are seeking creative problem solvers with a passion for tackling tough customer problems to join our team and serve as a program leader, with responsibility for delivering business outcomes.  If you’re passionate about delivering awesome enterprise-level outcomes at a scale that helps transform the lives of our customers and experts, we would love to have you join our team. 

The Senior Technical Program Manager is responsible for stewarding strategic technical initiatives and driving the delivery of transformational change by providing leadership and direction such as operational excellence efforts, new feature roll-outs across the fleet, and preparedness for major TurboTax yearly events like product launches and April Tax Peak.

Intuit has embraced a hybrid working model and this position will be working out of our Toronto office 3 days a week.


Responsibilities

How you will lead…

Focus strategically

  • Have autonomy to work collaboratively with the leaders in your space to drive the project/program and Organizational strategy to accelerate the most strategic business outcomes.
  • Drives data driven recommendations to execute, monitor and communicate progress, trade-offs or decisions needed

Lead change

  • Build trust across teams
  • Understands and supports key changes and type of change (process, technology and organization) being driven by the program and executes on the change management plan.
  • Role model and embrace change to lead teams through evolving priorities

Enable scale

  • Recommends areas of improvement within the project/program and work with stakeholders to implement
  • Participates in opportunities to engage with the program community to improve your craft
  • Coaches others in the business on program management fundamentals.

Domain expertise

  • Quickly absorbs information in a new program area, parses what is important and applies that into problem solving. 
  • Apply appropriate SDLC methodologies to programs and deliver on engineering and operational excellence
  • Identify technical dependencies and any gaps, determine capabilities needed and engage the proper technical experts to determine a solution 

Deliver programs

  • Drives the project/program operating rhythm
  • Develops a high quality plan that is organized into manageable pieces at the workstream level.
  • Uses data to assess progress to plan, reviews data for trends, and communicates progress and trends to stakeholders
  • Identifies risks and issues and work with stakeholders to determine response plans

How you’ll grow…

You will be part of a strong cross organizational Intuit Program Management community that comes together to share experiences and solve problems in areas where we are passionate. You’ll partner with an experienced program leadership team that helps break down barriers - allowing you to grow and develop your career, increase contribution to the company and accelerate delivery of innovation for our customers. 


Qualifications

  • Strong Program Management leadership experience, including 5+ years leading well defined small- medium sized programs
  • Demonstrated ability to influence at the director level within a matrixed environment
  • Knowledge of SaaS technologies or demonstrated ability to collaborate with engineering teams on complex technology programs with Agile and Scrum development methodologies, project/program framework best practices, tools, and techniques
  • Strong technical acumen with expertise in software development approach, architecture, and lifecycle 
  • Demonstrated ability to build strong partnerships across teams in delivering the best outcome of programs
  • Computer science or other technical education or equivalent work experience preferred
  • Agile training and experience preferred

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 

Toronto Ontario: $119,500 - $161,500 CAD



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