Human Resources

Job Overview

As members of the People and Places team, we are stewards of Intuit's greatest strategic asset: Our People. Our mission is to Maximize the Potential of our Employees and accelerate Intuit's business growth with the right leadership, talent, and org capabilities.

Come join Intuit as part of our People team as a Benefits Program Manager. The position plays a crucial role in ensuring the organization’s benefits offerings are competitive, compliant, and effectively managed across multiple regions.

Reporting to the Senior Manager, Global Benefits Delivery, you are mainly responsible for overseeing and managing employee benefits programs across Canada, the UK, and Ireland. In addition, you will be managing the Americas vendor invoices and PO tracker. This role ensures the effective administration of benefits plans, compliance with local regulations, and alignment with organizational goals. The Benefits Program Manager will work closely with internal stakeholders, benefits providers, and external consultants to deliver competitive and compliant benefits packages. The position is based in Toronto, Canada.

This role is vital in ensuring we provide a best-in-class benefits delivery experience to our employees. Putting the employee first, work to resolve escalated benefit issues in a timely manner, creating credibility and partnering with internal and external partners. Support one or more benefits vendors to resolve issues proactively. Provide deep subject matter expertise. Develops processes and procedures to drive department efficiencies.

Please note that this role will be a hybrid working model with an expectation to be in office 2-3 times per week.

Responsibilities

• Build partnership with Offerings team (design and strategy), internal teams (Systems/IT, Payroll, etc.), external consultants, and vendor partners to ensure proper implementation of benefit changes, new offerings, and/or new vendors set up that aligns with the offering requirements and benefits are delivered accurately with the highest level of service. Work with the Offerings team on benefits and new program communications. Collaborate with internal and external partners (team, cross functional teams, vendors, consultants, etc.).
• Establish relationships with HR Partners, business leaders, and employees to ensure our benefits delivery meet their needs.
• Function as the subject matter expert on benefit programs; resolve benefit issues, escalations and close them in a timely manner – usually within 48 to 72 hours for non-complex and five business days for complex issues.
• Deep knowledge in healthcare and pension, non-qualified deferred compensation plan, and audit activities.
• Effectively manage multiple, complex projects and deadlines, with internal and external parties.
• Resolve complex issues including identify the issues, perform thorough investigation to identify root cause, conduct impact analysis (financial and members), evaluate resolution options (advantages and disadvantages of each option), present recommendations to senior leaders on the team and next steps that may include timeline, project and/or member communications plan.
• Build effective vendor management activities including, set up ongoing vendor partner meetings on a consistent basis (monthly, quarterly, etc.) to review service improvement opportunities, member satisfaction results on customer service and website efficiencies; monitor service-related performance guarantee results and execute service improvement plans when necessary; monitor monthly invoices to ensure accurate administrative fees and enrollments are applied.
• Actively participate in Annual Enrollment preparation and user acceptance testing to ensure thorough review of the enrollment system and accurate set up of eligibility rules/requirements, employee contribution rates, ASO fees and premiums. In addition, review interface files set up between benefits administration system and vendor systems (determine required fields based on minimum necessary rules, frequency, monitor file testing results, etc.). Ensure website enrollment process is efficient that provides excellent member experience. Document lessons-learned and conduct or participate in AE debrief meetings.
• Identify process improvement and/or automation opportunities; effectively manage implementations, execution, and documentation of new processes; set and track project success metrics and document lessons learned.
• Participate in and/or conduct benefit trainings to partner teams and external vendors.
• Determine audit schedule and type for each major vendor partners. Manage audit progress, review results, and set priorities on necessary changes or improvement plans.
• Partner with technical teams and payroll to ensure accuracy of employee data and functionality of electronic data interfaces with partner vendors.
• Monitor and understand regulation changes that may impact benefit administration process and/or program offerings. When necessary, work with internal teams, external counsel, and/or vendor partners on benefit administration changes.
• Partner with Offerings with all regulation-related filings in a timely manner and assure Plan compliance.

Qualifications

• Bachelor’s degree in human resources, or a related field preferred. Equivalent work experience will be considered
• Minimum of 6 years of experience in employee benefits management, with a strong understanding of benefits administration and compliance in Canada, the UK, and Ireland. Strong knowledge of health and welfare benefit programs including healthcare, life, disability, time away, vacation, sick, and wellbeing benefits
• Comprehensive knowledge of employee benefits regulations and practices in Canada, the UK, and Ireland.
• Excellent project management skills with proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation
• Strong analytical and problem-solving skills; comfortable working with and communicating substantial amounts of data findings, experience establishing and tracking program metrics
• Ability to work with a high degree of autonomy through ambiguous circumstances
• Strong business judgment and a practical, common-sense approach to getting things done
• Successful record of building operational processes and procedures with a focus on continuously improving programs
• Ability to manage multiple priorities and work effectively in a dynamic environment.
• Understand the need for confidentiality in maintaining integrity internally and externally with HR data
• Excellent written and verbal communication skills - ability to interface with all levels of the organization and influence business leaders
• Proficiency in benefits management software, and Microsoft Office Suite.
• Previous experience with HRIS/Payroll systems; Workday experience preferred
• Fluency in English is required
• Proficient in Excel

 

Preferred Qualification:

• 8+ years of benefits program management, administration, and governance
• Professional certifications (e.g., Certified Employee Benefit Specialist (CEBS)) are an asset

 

Award-winning culture, best-in-class benefits

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.