Manager 1, Customer Supportability
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the PTG Lacerte Supportability team as a Customer Supportability Manager 1Are you a passionate leader with a knack for solving complex problems and a drive to deliver exceptional customer experiences for our Professional tax accountants? If so, we have an exciting opportunity for you to join our team as a Customer Supportability Manager 1.
Responsibilities
In this role, you’ll lead a team of supportability experts who drive excellence in Lacerte's customer support operations. You'll guide them to proactively address emerging issues, develop impactful solutions, provide advanced T3 technical assistance, empower Tier 2 support staff and training, and effectively manage escalations. You’ll’ be responsible for:- Delivering world class experiences to customers and experts.
- Collaborating cross-functionally to ensure a seamless and positive customer journey.
- Driving continuous improvement by refining processes, analyzing data, and identifying opportunities to enhance our support capabilities.
- Developing your team members through coaching, mentorship, and creating opportunities for growth.
- Completed goal setting forms, performance evaluations and accurate records kept for all team members.
- Communicating clearly and effectively with stakeholders at all levels, including presenting information and insights to leadership.
Qualifications
- Proven leadership experience with a track record of building and motivating high-performing teams.
- A passion for customer obsession and a deep understanding of the importance of delivering exceptional support.
- Strong analytical and problem-solving skills with the ability to identify trends and develop solutions.
- Excellent communication and interpersonal skills with the ability to build relationships and influence stakeholders.
- An operational mindset with experience in process improvement and resource management.
- Bachelor's degree or equivalent experience
Related Content
-
-
GED is a weeklong code-a-thon that brings together Intuit technologists from all over the world to innovate and collaborate on projects they’re passionate about.
-
Article
Benefits
We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of mind for you and your family.
-
Intuit has built foundational capabilities for collecting, processing and transforming raw data into a connected mesh of high quality data. Those capabilities are enabling our technologists to build personalized experiences, with speed and at scale, to deliver on our mission to power prosperity around the world
-
Article
Hybrid Work
Intuit embraces a hybrid way of working that brings the best of in-person collaboration and connections together with the flexibility of virtual work.
-
For Intuit, turning data into actionable insights is pivotal to our success in delivering awesome experiences to 100 million customers That’s why we’ve developed an internal generative AI powered tool called Query Kickstart to improve speed to insight by accelerating SQL query authoring for our data workers.
-
Intuit is using generative AI to power our internal developer platforms to enable our software engineers and data workers to be more effective and efficient.
-
Intuit’s Expert Network is revolutionizing the way people access financial expertise. We provide flexible career opportunities and schedules to empower experts who want to grow their careers while being present for their families and other personal or professional pursuits.
-
While serving as an assistant manager in the hospitality industry, Fatimah Muhammad learned how to use QuickBooks and rediscovered her talent for working with numbers. By joining Intuit, she’s been able to join the tax field with the help of our free, online tax training courses.
-
Video
Intuit Academy
Start your career as a remote tax preparer or bookkeeper through our Intuit Academy program. The program consists of self-paced online courses, followed by an exam. Upon passing the exam, you will receive a badge that you can easily display to advance your career in the industry.
-
Michael Mills is in his third season with Intuit and his first as a TurboTax Expert. Michael utilizes our flexible schedule options to give himself the time to accomplish his ultimate career goal: Building his own practice that allows him to earn three revenue streams (bookkeeping, tax, and financial advising).
-
Video
DEIB at Intuit
Intuit's Chief DEI Officer, Humera Shahid, on Diversity, Equity, Inclusion, and Belonging
-
At Intuit, mobility plays an important role in the learning and development of our employees. Our teams offer lateral growth opportunities as well so that employees have an opportunity to explore different roles and broaden their skillset.
-
Video
Hybrid Workplace
We’re building the workforce and workplace of the future by investing in our sites around the world. We're developing a high-performing and diverse workforce, and embracing hybrid work to support collaboration and connection, regardless of where we work.
-
-
-
-
Jobs For You
You haven't viewed any jobs yet. Start exploring now to find the perfect opportunity for you!
View all of our available opportunitiesYou haven't saved any jobs yet. Start exploring now to find the perfect opportunity for you!
View all of our available opportunitiesSign Up for Job Alerts
Be the first to find out about open jobs that fit what you're looking for.