Skip to main content

Service Desk Analyst 1

Category Information Technology Location Tucson, Arizona Job ID 2025-69191
Apply Now

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

The IT Service Desk Analyst will provide first and second tier technical support to internal employees. The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employee issues/requests, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role. Excellent communication and interpersonal skills combined with technical skills are essential to providing a “high-touch” level of support to the employee community. Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat, web tickets and in person (3 days a week).

Responsibilities

● Troubleshoot software, hardware and connectivity issues remotely.● Troubleshoot video conference issues.● Ability to understand & articulate root cause on customer issues.● Log all Service Desk contacts into Incident Management System (ServiceNow)● Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.● Familiarity with encryption and security tools and triage within this environment.● Assist customers in gaining access to various systems and servers.● Provide support for remote employees using Island Secure Browser, Microsoft Cloud PC, Zoom, and Amazon Connect.● Deploy/patch software using WorkspaceOne UEM, Nexthink, and Zoom Remote Control.● Communicate call trends and challenges during team meetings.● The ability to take on small projects from start to finish● Knowledge Base and process documentation skills.● Work closely with the team to resolve or properly close aging tickets.● Showcase extreme ownership when managing issues, allowing for clear documentation and tracking of progress towards resolution.● Maintain a high degree of customer service for all support queries and adhere to all service management principles.● Analyze and resolve incidents with a goal of 90% First Call Resolution

Qualifications

● Prior Service Desk or Desktop Support experience required● One year of desktop-based hardware support experience preferred● Incident Management experience - ServiceNow● Basic user & security group Active Directory administration knowledge● Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and 11● Experience with using and troubleshooting Office 365 and Gmail (permissions, calendaring, delegation)● Experience with using and troubleshooting Collaboration & Productivity tools such as: Zoom, G-Suite, & Slack● Familiarity supporting MFA and VPN issues● Familiarity with wired and Wi-Fi Networking

Apply Now

Related Content

Jobs For You

You haven't viewed any jobs yet. Start exploring now to find the perfect opportunity for you!

View all of our available opportunities
View All of Our Available Opportunities

You haven't saved any jobs yet. Start exploring now to find the perfect opportunity for you!

View all of our available opportunities

Sign Up for Job Alerts

Be the first to find out about open jobs that fit what you're looking for.

Sign up for job alerts

Don't see what you're looking for? Sign up and we'll notify you when roles become available.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Information Technology, Tucson, Arizona, United StatesRemove

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from us.