Multi-Domain Expert, SelectTime
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
The Multi-Domain Expert team within Customer Success is focused on providing expert services that span across Intuit’s Live product offerings: TurboTax Live and QuickBooks Live.
The Multi-Domain Expert team is seeking credentialed professionals who possess cross-functional expertise, or extensive working knowledge of two or more domains, to join our ranks. The ideal candidate is a self-starter, demonstrates a high level of initiative, and possesses a strong desire and commitment to learn and train on new topics and platforms.
Responsibilities
Multi-Domain Experts are customer-facing with experience and expertise in two or more fields, i.e., tax preparation, bookkeeping, or financial planning. The primary responsibility of a Multi-Domain Expert is to provide expert services with moderate to minimal management supervision required. Services provided by experts can range from in-product navigation support (low complexity) to full-service (high complexity) tax, bookkeeping, and/or financial planning services. Multi-Domain Experts must be willing to be flexible and pivot quickly across multiple business units.
Qualifications
Experience:
- 1+ years’ experience as an expert with Intuit
- Professional experience and extensive knowledge of subject matter (contingent on domain)
- Proven track record achieving or exceeding Key Performance Indicators
- Prior mobility experience preferred
Degree: 4-year degree preferred, not required
Credentials:
Must possess two or more of the following active unrestricted credentials:
- Certified Public Accountant or Enrolled Agent or Attorney
- Quickbooks ProAdvisor Basic or Advanced
- Coaching certification
- Accredited Financial Counselor (AFC)
- Financial Fitness Coach (FFC)
- Certified Money Coach (CMC)
- Other coaching certification
Skills:
- Strong knowledge of technology and in-depth understanding of key processes
- Advanced critical thinking skills and ability to research independently and productively
- Flexible to constantly re-prioritize and adapt in an ambiguous, quickly-evolving environment
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $27.50 - $36.70, Colorado $26.30 - $35.00, Bay Area California $27.50 - 36.70 , Southern California $27.50 - 36.70 , Washington $26.30 - $35.00, Washington D.C. $25.00 - $34.00. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
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