Tax Expert - Work From Home - Canada
Location(s) Available to work remotely throughout Canada, including these locations
Job ID 2024-52730
Overview
Ready for a new seasonal opportunity with the #1 tax software company in Canada?
If you have experience as a tax professional, are highly motivated and have excellent communication skills, then we need you to help our clients complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our clients. You will also play an important role in our effort to enhance our brand by delighting our clients and empowering them to prepare their taxes.
To apply just click Get Started and fill out our short application form.
About This Role
As a Tax Expert with Intuit you'll work directly with clients to prepare their tax return, provide tax guidance, and help troubleshoot their tax questions. This is a virtual, seasonal, and client facing position in which you'll have access to our virtual tools and resources, as well as opportunities to collaborate with experts and provide updates on assigned customers. At the end of the season we offer opportunities to work with us again for following seasons.
- 3+ years paid professional tax preparation experience using professional tax preparation software
- Minimum of 125 tax returns prepared per tax season for the last 3 years
- Have a current and active CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service
- Strong customer service and customer experience acumen
- Experience preparing and filing end-to-end customer personal returns consisting of a variety of topics, including employment, self-employment, rental, investments, T1135, foreign income, and all credits/deductions
- Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset
Benefits
Responsibilities
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
What is your favorite part about working at Intuit?
Job Overview
Canada (Remote)
If you are a highly motivated and experienced tax professional that has excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will accelerate our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our customers as they navigate the TurboTax Live experience. You will play an important role in enhancing our brand by delighting our customers and empowering them to prepare their taxes.
TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”.
Responsibilities
- Provide tax guidance for personal tax returns in a remote, seasonal, and customer facing position
- Collaborate with customers to prepare and/or review their tax return to ensure accuracy and compliance by providing tax guidance and/or tax preparation services
- Research and troubleshoot tax and technical questions while communicating directly with customers in order to answer specific tax or technical questions (written and oral)
- Provide a Full Service experience to prepare, review, and file customer returns with the CRA and/or assist customers via tax advice and guidance on required documents as they prepare their own tax return
- Research tax regulations to provide accurate advice on how to maximize customers’ tax returns
- Create high quality customer interactions and experiences that instill confidence using deep customer empathy and your in-depth tax knowledge and expertise
- Proactively seek out and deliver the right answer for each customer by utilizing government websites, professional resources, and team expertise and translating that information into everyday language for customers
Qualifications
- Minimum of 3+ years of paid professional tax preparation experience utilizing professional tax preparation software
- Minimum of 125 tax returns prepared per tax season for the last 3 years
- Experience preparing and filing end-to-end customer personal returns consisting of a variety of topics, including employment, self-employment, rental, investments, T1135, foreign income, and all credits/deductions
- Have a current and active CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service
- Working knowledge of tax laws and tax concepts
- Superior critical thinking and problem solving skills
- Excellent written and verbal communication skills
- Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.)
- Flexibility in availability and scheduling
- Strong customer service and customer experience acumen
- Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset
- Bilingual proficiency (English and French + read, write, speak) is considered a strong asset
- Experience providing support in a contact center environment is considered an asset
- This is a remote role; no travel is required
For internal use: tst CAN
Award-winning culture, best-in-class benefits
Culture and values
Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.
More about Intuit life play_arrowBenefits we offer
People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.
More about our benefits play_arrowHiring process
From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.
More about our hiring process play_arrowOur culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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