Tax Expert - Work From Home - Canada

Job Overview

Canada (Remote) 

If you are a highly motivated and experienced tax professional that has excellent  communication skills, we need you to help our customers complete their taxes using Intuit  TurboTax products. You will accelerate our goal of “Powering Prosperity Around the World” by  providing expert guidance and support to our customers as they navigate the TurboTax Live experience. You will play an important role in enhancing our brand by delighting our customers and empowering them to prepare their taxes. 

TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”.

Responsibilities

• Provide tax guidance for personal tax returns in a remote, seasonal, and customer facing position 
• Collaborate with customers to prepare and/or review their tax return to ensure accuracy and compliance by providing tax guidance and/or tax preparation services
• Research and troubleshoot tax and technical questions while communicating directly with customers in order to answer specific tax or technical questions (written and oral) 
• Provide a Full Service experience to prepare, review, and file customer returns with the  CRA and/or assist customers via tax advice and guidance on required documents as they prepare their own tax return
• Research tax regulations to provide accurate advice on how to maximize customers’ tax returns 
• Create high quality customer interactions and experiences that instill confidence using  deep customer empathy and your in-depth tax knowledge and expertise
• Proactively seek out and deliver the right answer for each customer by utilizing  government websites, professional resources, and team expertise and translating that information into everyday language for customers  

Qualifications

• Minimum of 3+ years of paid professional tax preparation experience utilizing professional tax preparation software 
• Minimum of 125 tax returns prepared per tax season for the last 3 years 
• Experience preparing and filing end-to-end customer personal returns consisting of a variety of topics, including employment, self-employment, rental, investments, T1135, foreign income, and all credits/deductions
• Have a current and active CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service
• Working knowledge of tax laws and tax concepts 
• Superior critical thinking and problem solving skills 
• Excellent written and verbal communication skills 
• Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) 
• Flexibility in availability and scheduling 
• Strong customer service and customer experience acumen
• Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset 
• Bilingual proficiency (English and French + read, write, speak) is considered a strong asset  
• Experience providing support in a contact center environment is considered an asset
• This is a remote role; no travel is required

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $20.30/hour - $25.50/hour, BC $20.30/hour - $25.50/hour, Nova Scotia $20.30/hour - $25.50/hour This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.