Job Overview

Mailchimp is a leading marketing platform that empowers millions of small businesses to connect with their audience and drive real revenue growth. As we expand our focus, we're revolutionizing how businesses in the professional services sector can leverage our entire suite of tools for end-to-end success. This role will be crucial in shaping how professional service companies can fully utilize the Mailchimp ecosystem to drive growth, enhance client engagement, and boost their bottom line.

As our Principal Product Manager for Professional Services, you'll help lead the development of intelligent, integrated solutions that fuel business growth specifically for service-based businesses. By optimizing strategies across our platform, you'll empower our customers to expand their client base, enhance engagement, and ultimately boost their ROI through highly targeted, AI-driven marketing campaigns tailored for the services industry.

Responsibilities

• Develop and own both high-level roadmap and detailed delivery plans for functionality tailored to professional services across the entire Mailchimp suite
• Interact with professional service customers across various industries to understand pain points, collect requirements, and seek a deep understanding of their unique marketing needs
• Use a data/metrics-driven product development approach; define success criteria for roadmap items and demonstrate measurable impact on key performance indicators relevant to service-based businesses
• Manage prioritization of strategic features and capabilities, ensuring seamless integration with existing systems commonly used in professional services
• Lead cross-functional teams to deliver innovative solutions that set new standards in marketing for professional services
• Influence key organization stakeholders and lead change in product strategy, design approaches, and AI adoption for professional service applications
• Mentor and coach aspiring product managers, accelerating AI adoption in professional service contexts and fostering a culture of innovation

Qualifications

• 5-7 years of Product Management experience, with a focus on B2B SaaS and tools for professional services
• Deep understanding of the professional services landscape, including various sectors such as legal, financial, consulting, and creative services
• Strong background in metrics, analytics, and models related to service-based businesses
• Experience in productizing services or developing tools that enhance service delivery
• Technical proficiency and experience with AI/ML technologies and their application in professional services contexts
• Experience with A/B testing and data-driven decision making in the context of marketing for service-based businesses
• Outstanding written and oral communication skills, with the ability to collaborate effectively with designers, engineers, and stakeholders across various organizational levels
• Passion for creating innovative solutions that solve real challenges faced by professional service providers
• Excellent organizational, teamwork, and execution skills with the ability to drive work to completion in a fast-paced environment
• Bachelor's degree or equivalent; MBA or background in professional services is a plus

Who We're Looking For

We're searching for an innovator who can push the boundaries of what's possible in marketing for professional services, creating exceptional products that our users love and that significantly impact their business growth. You should be able to balance the unique needs of service-based businesses with our product objectives, identifying opportunities to improve key metrics through thoughtful design and

AI-driven functionality that seamlessly integrates with the entire Mailchimp suite.

Your role will be crucial in our mission to make sophisticated marketing strategies accessible to professional service SMBs, leveraging AI to automate insights and actions from initial client acquisition through retention and loyalty. We're looking for someone who understands the critical role that integrated marketing plays in the professional services ecosystem and can envision how AI can transform every touchpoint into powerful tools for engagement and personalization.

If you're passionate about creating high-impact, revenue-driving solutions for businesses in the professional services space, and have a track record of delivering exceptional user experiences that directly contribute to business success, we want to hear from you! Join us in our mission to empower service-based businesses of all sizes and be at the forefront of AI-driven marketing technology, reimagining how professional service providers can thrive using the full power of Mailchimp.