Product Design Manager, Mailchimp email editor (Manager 2)

Job Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

At Mailchimp, world-class design helps power the success of small andmid-sized businesses globally, creating the tools that fuel their growth. Our designers are integral at every step of a project—from gathering insights, brainstorming, prototyping, and experimentation to launching pixel-perfect designs. We push the boundaries of innovation by leveraging machine learning and gen AI, simplifying the complex, and ensuring every interaction is delightfully simple and seamless for our customers.

To help us achieve our goals, we are seeking a Design Manager to lead the team responsible for our Mailchimp email editor—the cornerstone of the Mailchimp experience. In this pivotal role, you’ll lead a team of designers to create the tools that empower our customers to expand their audiences and connect with them through personalized campaigns that drive high engagement.

This is an opportunity to steward and evolve one of the most importantsurfaces at Mailchimp. We’re hoping to find someone who can cast a bold vision for the future of email creation in the age of AI, and is excited to push the bar for quality and execution on their teams. A great design leader for this role will skillfully balance design strategy, thought leadership, and people leadership—but won’t shy away from getting into the weeds and get their hands dirty when necessary.

Responsibilities

● Manage, lead, coach, and hire a group of world-class designers of all experience levels, planning for design resourcing needs across your triad.● Deeply understand your customers and their biggest problems and pain points.● Clearly define the design vision for the future of email creation, creating clarity for all stakeholders through your ability to simplify the complex and communicate visually with a compelling story.● Setting a high bar for design quality, advocating for clean, elegant and usable design that our customers love. Provide guidance and feedback to designers E2E, enabling others to deliver quality experiences that push the bar at scale,developing champions for best-in-class design.● Ensure alignment across product managers, engineering, design, and stakeholders to deliver engineering-ready designs● Communicate strategy & designs effectively to leaders, partners, and customersto push for innovation & evoke a call to action● Constantly experiment and learn to refine both strategy and delivery, partnering with Design Research to make customer insights actionable.● Leverage design patterns for emerging technology like Gen-AI and help set new standards that elevate and evolve Intuit’s design systems and practices.

● Contribute to technical capabilities that scale across the business, and enable us to deliver E2E experiences based on reusable components.

Qualifications

● Bachelor’s degree or equivalent experience in Product Design,Human-Computer Interaction, or related field● 6+ years of experience in product design● 2+ years of experience managing designers and leading high-impact teams● Work examples that demonstrate your strong product and interaction design craft, process, and track record leading teams to high-impact results

● Industry experience delivering for customers at scale, leveraging andextending durable platform capabilities while you innovate with speed

●Substantial experience working on complex produts that support technical workflows, such as editing tools, advanced marketing tools, or apps for creators●Bonus points: You are an A.I. self starter and experience heavily in the space.

You’ll thrive in this role if you have a highly collaborative team spirit and are able to take in multiple points of view while synthesizing and communicating clear outcomes and decisions for stakeholders across the organization. With your expertise in design craft, you can align stakeholders quickly through your ability to thoughtfully articulate design rationale—and why it matters to our customers.

We’re looking for confidence in leading teams through ambiguity, and a track record of creative problem solving while balancing competing needs—customer needs, technology constraints, and business goals— to deliver impactful results for both your customers and business.