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Senior Staff Technical Program Manager - Trust & Safety, Content Safety

Category Program Management & Business Operations Location Atlanta, Georgia Job ID 2024-67143
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Do you thrive on tackling intricate challenges and driving impactful solutions within the cybersecurity landscape? Are you a highly motivated leader with a passion for safeguarding customers and delivering transformative change? If so, we invite you to consider this exciting opportunity to join our dynamic team.

As a Senior Staff Technical Program Manager, you will play a pivotal role in shaping the future of our Trust & Safety portfolio. You will spearhead fraud prevention programs and provide strategic leadership and direction to ensure the successful delivery of critical initiatives. Your expertise in navigating the complexities of cybersecurity, compliance, risk, and fraud will be instrumental in protecting our customers and maintaining their trust.

Responsibilities

  • Lead with Influence: Drive strategic programs in partnership with VP+ leaders, accelerating business outcomes and ensuring alignment with Intuit's overall strategy.
  • Champion Change: Foster a culture of collaboration and open communication, effectively navigating organizational change and driving continuous improvement.
  • Deliver Exceptional Results: Develop and execute high-quality program plans, utilizing data to track progress, mitigate risks, and communicate effectively with stakeholders.
  • Build and Mentor: Define and implement program management best practices, coach and mentor other program managers, and contribute to the growth of the program management community.
  • Master the Domain: Possess deep expertise in software development methodologies and apply them effectively to programs. Navigate the security, risk, and fraud landscape with confidence.

Qualifications

  • Proven Leadership: 8+ years of experience leading and delivering complex, large-scale technical programs within a matrixed organization.
  • Technical Acumen: Strong understanding of software development approaches, architecture, and lifecycles. Experience with Agile methodologies is highly desired.
  • Strategic Thinker: Ability to analyze industry trends, understand Intuit's strategy, and make data-driven decisions that accelerate business outcomes.
  • Exceptional Communicator: Excellent communication and interpersonal skills, with the ability to influence at all levels, from individual contributors to senior executives.
  • Data-Driven Mindset: Ability to gather, analyze, and utilize data to assess program progress, identify risks, and drive decision-making. Familiarity with data analytics and AI/ML concepts is a plus.
  • Education: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
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