Staff Business Operations Manager

Job Overview

Come join us as part of the Mailchimp Technical Program Management - Strategy & Planning team! We are looking for a strategic, creative problem solver who can influence without direct authority, lead end-to-end, and bend seamlessly between strategic and tactical work. Our new team member will establish rapport, credibility, trust and respect throughout Intuit and is a team player. The Strategy & Planning Team plays a critical role in driving and transforming how we connect across the Intuit ecosystem and operate within Mailchimp.

Responsibilities

• You will partner with finance to own the centralized budget & reporting on hiring, staffing, and resourcing for product development teams
• You will drive execution of Mailchimp’s site strategy, championing inclusivity and executive level reporting on progress
• You will lead synthesizing various insights, releases, customer anecdotes, etc. for executive audiences on a regular cadence, including the Intuit C-Suite
• You will champion and communicate operations and planning strategy for, and drive change management plans to build the right organizational muscles and connect the dots between strategic and tactical planning layers
• You will role-model extreme ownership for complex problems in the process that create friction for our customers and collaborate with change leaders across the organization to solve them

Qualifications

• 6-8 years of work experience in roles that were delivering impact across an Examples include experience in a top tier consulting firm focused on strategy and implementation, being part of a strategy or business operations team in a technology company, and/or helping improve efficiency or effectiveness in a business function of a technology company                                                                                                                            
• Change Leadership: ability and skill to formulate a clear change management plan and lead organizational change management efforts, communicating with impact, and providing transparency to our customers                                                                                                         
• Operational Rigor: Deep experience and demonstrated understanding of strategy, company-level goals, business/operating model, and performance drivers for the entire segment to improve processes that deliver better outcomes for our customers:
• Strategic Problem Solving: Ability and skill in generating innovative insights and ideas to identify new process improvement opportunities that help advance the business                     
• Ownership & Influence: Strong sense of ownership to drive decisions and outcomes, clarifying ambiguities. Demonstrated ability to understand end-to-end processes                        
• Learning & Expertise: Learning mindset, curiosity, and question why things work the way they do. Bring your authentic, courageous, empathetic; and customer-obsessed self to be part of an experience team delivering awesome four our customers and Intuit