Skip to main content

Staff Vendor Partner Manager

Category Finance Location Atlanta, Georgia; San Diego, California Job ID 2025-70227
Apply Now

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We are a high-impact, fast-moving Customer Success organization on a transformational journey. With bold goals and a deep obsession for both customer and expert experiences, we operate at velocity and with purpose to deliver measurable impact at scale. We're looking for a bold, strategic, and hands-on leader to join our passionate team and help us drive large-scale change across both internal operations and external partner ecosystems.

As a Staff-level individual contributor in Vendor Partner Management, you will lead multi-million-dollar customer success partnerships and deliver complex strategic initiatives that enhance service delivery, operational efficiency, and customer satisfaction. You will be a critical bridge between internal teams and external partners, ensuring we deliver excellence and innovation across every touchpoint.

Responsibilities

Partner Management & Service Delivery

  • Lead multiple high-value external partner relationships, driving performance improvement, operational consistency, and strategic alignment.
  • Build trusted, win-win relationships with senior leaders across partner organizations to co-develop goals and long-term success plans.
  • Act as the voice of the partner internally, resolving escalations and clearing roadblocks that impede performance or customer experience.

Strategic Programs & Transformation

  • Own and drive large-scale, cross-functional initiatives that impact customer support delivery, expert enablement, and operational scalability.
  • Collaborate with internal stakeholders across Product, Operations, Finance, and Technology to co-design and execute strategic programs.
  • Take full ownership of execution details, including program setup, milestone tracking, meeting orchestration, and risk management.

Data-Driven Insight & Impact

  • Leverage quantitative and qualitative data to assess performance, identify improvement opportunities, and build actionable strategies.
  • Build dashboards and executive-level insights to communicate progress, value, and impact of initiatives and partnerships.

Change Leadership & Innovation

  • Champion innovation by introducing novel ideas and helping others adapt to evolving priorities and solutions.
  • Actively contribute to a culture of continuous improvement, bold thinking, and operational excellence.

Qualifications

  • 8+ years of leadership experience in Vendor Partner Management, Customer Experience, Business Operations, Program Management, or Strategic Partnerships
  • Proven track record managing BPO/vendor partnerships, with a focus on performance management and relationship development across senior stakeholders
  • Bachelor's degree required; MBA or advanced degree preferred
  • Strong business acumen and customer-centric mindset, with the ability to balance high-level strategy and hands-on execution
  • Demonstrated experience as a self-starter that can quickly and independently assess business requirements and become a trusted leader and subject matter expert
  • Deep analytical skills and comfort with data; able to drive insights, make decisions, and communicate findings effectively
  • Experience leading complex, multi-stakeholder initiatives across functions with measurable business impact
  • Demonstrated resilience, initiative, and ability to adapt in fast-paced, evolving environments
Apply Now

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $$156,000 - $$211,000, Colorado $$123,000 - $$166,500, Bay Area California $$156,000 - $211,000, Southern California $$143,500 - $194,000, Washington $$129,000 - $$174,500, Washington D.C. $$123,000 - $$166,500, Massachusetts $$129,000 - $$174,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Related Content

Jobs For You

You haven't viewed any jobs yet. Start exploring now to find the perfect opportunity for you!

View all of our available opportunities

You haven't saved any jobs yet. Start exploring now to find the perfect opportunity for you!

View all of our available opportunities

Sign Up for Job Alerts

Be the first to find out about open jobs that fit what you're looking for.