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Senior Staff Technical Program Manager

Category Program Management & Business Operations Location Bengaluru, India Job ID 2025-68770
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We are seeking a highly motivated and experienced Technical BizOps professional to drive Engineering Excellence within our 350+ engineering organization, fostering a strong builder culture where engineers leverage AI profi ciency to design, build, and implement transformative experiences that drive positive business outcomes. This role will be a key partner to senior engineering leaders, helping to defi ne, prioritize, and execute strategic technology roadmaps, empowering our engineers to thrive and deliver exceptional results. This includes building sustainable mechanisms for continuous improvement, with a focus on building high-quality capabilities and services, and improving key operational metrics. This organization operates within a broader 8000+ engineering ecosystem. The ideal candidate will possess a strong technical understanding, exceptional communication and collaboration skills, a proven ability to drive organizational change, and a passion for enabling engineers to harness the power of AI. Experience in a platform organization is a plus.

Responsibilities

● Build High-Quality Capabilities and Services: Champion the development and delivery of robust, maintainable capabilities and services aligned with architectural principles, driving self-service maturity and fostering a culture of engineering ownership and quality.● Reduce Incidents, Improve Quality and Velocity: Work with engineering leaders to identify and implement initiatives that reduce incidents, improve software quality, and increase development velocity. This includes tracking and analyzing metrics, identifying root causes of issues, and driving corrective actions.● Decision Facilitation & Problem Solving: Proactively identify critical decisions and trade-offs, facilitate discussions, analyze options, and provide principled and data-driven recommendations to stakeholders for informed decision-making, considering the implications for AI adoption and integration, and impact on metrics.● Execution & Adaptability: Drive execution against established plans, while remaining adaptable and responsive to changing priorities and business needs, ensuring timely delivery of outcomes. This includes monitoring progress, identifying and mitigating risks, and adjusting plans as needed.● Stakeholder Management & Collaboration: Build strong relationships with key stakeholders across the organization, with a focus on understanding and addressing the needs of our engineering teams, particularly regarding AI enablement. Proactively address resistance to change, foster collaboration, and effectively resolve confl icts.● Communication & Reporting: Clearly and concisely communicate progress, trends, and insights to stakeholders at all levels, using data to track performance against goals and identify areas for improvement, including OIP metrics. Share updates in ways that resonate with and inform our builders, highlighting the impact of AI initiatives.● Change Management: Anticipate the impact of changes (process, technology, and organization) across multiple functions and develop and execute comprehensive change management plans. Identify and engage stakeholders, securing executive-level support for programs and initiatives.● Process Improvement & Best Practices: Defi ne and implement program/portfolio management frameworks and best practices that are repeatable, scalable, and promote continuous high-quality improvements, with an eye towards streamlining processes, removing roadblocks for our AI-driven builders, and improving OIP metrics.● Program/Portfolio Expertise: Navigate diverse program areas with ease, leveraging experience to accelerate outcomes, anticipate challenges, and mitigate risks, particularly in the context of AI-related projects.

Qualifications

● 10+ years of strong Technical Business Operations, Consulting, or Program Management experience, including planning and leading multiple medium-large sized programs.● Deep understanding of AI technologies and demonstrated ability to collaborate with engineering teams on complex, AI-focused technology programs using Kanban, Agile, and Scrum development methodologies.● Experience with software development lifecycles and a focus on building high-quality software.● Experience tracking and improving operational metrics (OIP) such as incident reduction, quality, and velocity.● Bachelor’s degree in Engineering, Mathematics, Computer Science, or other quantitative fi eld, or equivalent work experience.● Proven ability to lead integrated teams from various internal and external organizations across multiple locations.● Excellent interpersonal and communication skills, and proven ability to work effectively with all organizational levels, especially with engineering teams.● Strong analytical skills with proven creative problem-solving and decision-making abilities.● Demonstrated ability to collaborate, infl uence, and demonstrate emotional intelligence.● Ability to innovate under new and/or changing conditions, particularly in the rapidly evolving fi eld of AI.● Advanced JIRA user and knowledge of other collaboration tools such as Slack, Confl uence, and Google Docs.

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