Director, Strategy & Business Operations - International

Job Overview

This role will play a critical role in steering our Global Business Solutions Group (GBSG) International towards its ambitious growth targets. They will guide and shape growth strategies, acting as a thought partner to senior leaders across Product and GTM. This entails championing and operationalizing high-impact growth initiatives throughout the year, conducting strategic deep dives, and facilitating decision-making processes. They will accelerate outcomes by translating strategy into actionable operating plans, leading the annual and in-year planning processes, and ensuring best practices in planning and execution.

The Director will lead a team of strategy & ops professionals to accomplish these objectives and drive the International strategy alignment across Product, GTM and Service, ensuring a unified approach to delivering a business platform offering to the regions (APAC, EMEA, Canada & LATAM). They will partner closely with all program and business operations teams across GBSG to align efforts and ensure seamless execution.

Responsibilities

This position requires strong collaboration and communication skills, the ability to influence and develop productive partnerships at all levels of the organization, and a strong understanding of Intuit’s mission as well as business priorities across customer and product segments. You will partner closely with leaders to help create the vision, strategies, and priorities for our team and the business unit overall, and set the pace to accelerate the work. Core responsibilities include:

• Establishes Strategic Clarity: Drives creation of growth strategies, champion high-impact growth initiatives, and facilitate strategic decision-making processes. Craft compelling strategic narratives for key stakeholders and provide actionable insights that drive business actions and inform Mid-Market priorities and strategies.
• Connect Strategy to Execution: Connects external trends and business strategies with our priorities to steer teams focusing on the most impactful work. Identifies when a decision or tradeoff is needed, assesses options and provides principled and data driven recommendations to stakeholders to drive effective decision making.
• Accelerate Outcomes: Drives the process to translate strategy into actionable operating plans, leads the annual and in-year planning processes, ensuring alignment with GBSG priorities and objectives. Reinforce stakeholder accountability and improve goal execution by addressing areas that are off track, resolving key dependencies, and coordinating mechanisms that align senior leaders and prioritize critical issues.
• Drive Efficient Execution: Owns and effectively runs the business design robust operating systems to ensure accountability, oversee resource allocation, and monitor business performance to meet objectives. They will drive organizational accountability, support swift decision-making, and implement continuous improvement processes to enhance operational efficiency.
• Enable Scale and Velocity: Defines, implements and champions proven frameworks, best practices, tools and templates that are repeatable, durable and scalable across Intuit.
• Lead Change: Builds strong trust-based teams, develops thoughtful change strategy and exhibits extreme ownership to effectively lead, coach and influence a cross-functional team. Has a deep understanding on impacts of all key changes and guides multiple teams in parallel to design and execute on the plan.
• Solve Business Problems: Quickly ramps up to build expertise in new areas and uses a structured approach to solve complex customer problems and business challenges. Develops recommendations to shape organizational strategy, enhance operating systems, build business processes and improve business efficiency.

Qualifications

• Proven track record in senior strategy and/or operations experience at a complex/matrixed company or organization, partnering with officers and executives across all functions
• Demonstrated thought leadership across strategy both in theory and applied practice
• Proven experience ensuring growth and revenue goals are achieved and able to balance both the short and long term strategy
• Excellent leadership skills. Demonstrated ability to work in a matrix environment and ability to both influence and develop strong partnerships at all levels
• Strong communicator who knows how to translate analysis into business insights, and communicate complex ideas in a way that resonates across diverse groups of stakeholders, shapes strategic decisions, and generates momentum for meaningful growth
• Solutions-oriented, with a history identifying and implementing creative solutions
• Known for building, leading, and inspiring high-performing teams
• Commitment to diversity and inclusion and a belief that diverse teams bring better business and customer outcomes
• Customer focus and empathy with a track record of providing business operations services that deliver high quality user experiences
• Strong analytical and quantitative skills, and an ability to use data and metrics to support assumptions, develop business cases, and complete root cause analyses
• Bias for action, ability to deal with ambiguity, and natural perseverance to overcome obstacles and deliver outcomes when leading change