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Business Operations Manager

Category Program Management & Business Operations Location Mountain View, California; San Diego, California Job ID 19333
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

One out of every two small businesses fail within their first five years. Intuit QuickBooks is on a mission to give small businesses the tools they need to manage cash flow with confidence. We leverage the rich data within QuickBooks to enable fast, reliable payments, payroll, and access to capital.

Across Intuit’s consumer and small business ecosystem—including QuickBooks, Credit Karma, and TurboTax—we help individuals and entrepreneurs move, manage, and grow their money safely and efficiently. With these products working together, entrepreneurs never again have to worry about making payroll, managing taxes, or saying no to a business opportunity. That’s how we power prosperity around the world.

We are seeking a Senior Business Operations Manager to support and scale Intuit’s Enterprise Risk Strategy function in identifying, prioritizing, and addressing risks related to fraud, abuse, and the movement of funds across Intuit’s products and platforms. This role partners closely with senior leaders across Finance, Technology, Security, and Product to drive operational excellence, enable strong governance, and deliver clear, actionable insights to leadership.


This role is ideal for a strategic operator who thrives in complex, cross-functional environments and can translate ambiguity into clarity, alignment, and execution.


Responsibilities

Key Responsibilities

Enterprise Risk Strategy Leadership

  • Own and evolve the operating model for Enterprise Risk at Intuit, ensuring consistent execution across consumer and small business products.

  • Partner with Enterprise Risk Strategy leadership, including the Chief Risk Officer, to shape priorities, operating cadence, and governance mechanisms.

  • Serve as a thought partner to leaders on emerging fraud, abuse, and funds movement risks.

Strategic Planning and Business Operations

  • Lead annual and quarterly planning for Risk Management initiatives, translating strategy into execution plans, milestones, and success measures.

  • Drive alignment between enterprise risk priorities and product, technology, finance, and compliance roadmaps.

  • Identify and address gaps in coverage, scalability, or execution across the risk lifecycle.

Cross-Functional Influence and Alignment

  • Influence senior leaders across Product, Engineering, Finance, Legal, Compliance, Security, and Data without direct authority.

  • Facilitate executive-level risk discussions and forums, ensuring clear ownership, decisions, and follow-through.

  • Represent Enterprise Risk Strategy in cross-company initiatives related to money movement, fraud, and customer protection.

Operational Excellence and Continuous Improvement


  • Design and implement scalable processes, tooling, and metrics that improve visibility and decision-making across enterprise risk activities.

  • Lead change management efforts to embed risk-aware behaviors into product and business operations.

  • Leverage data and automation to improve efficiency, consistency, and transparency.

  • Develop programs and operating mechanisms that make Intuit Risk a preferred employer for the world’s best risk management professionals and data scientists.

  • Strengthen communication and connection across a multifaceted and fast growing Enterprise Risk organization that includes product managers, data scientists, analysts, policy managers, operations, and customer support specialists.


Qualifications

Minimum Qualifications

  • Eight or more years of experience in business operations, strategy, risk management, finance, consulting, or a related field.

  • Demonstrated experience leading complex, cross-functional initiatives in a large organization.

  • Strong analytical and problem-solving skills with the ability to turn data into executive-ready insights.

  • Excellent written and verbal communication skills, including experience working with senior leaders.

Preferred Qualifications

  • Experience working in or supporting fraud and risk management, financial services, or similar teams.

  • Experience in technology, financial services, software, or highly regulated industries.

  • Familiarity with established enterprise risk strategy frameworks and governance best practices.


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 

Bay Area California $ 135,000- 182,500

Southern California $ 118,500- 160,500



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