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Director, Ecosystem Strategy & Business Operations - GBSG
Location(s): Mountain View, California; Atlanta, GeorgiaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Come join Intuit’s Global Business Solution Group (GBSG) as the Director for Ecosystem Strategy and Business Operations. In this role you will ensure strategic, financial, and operational alignment across GBSG including annual planning, providing a structured framework to align GBSG senior leaders on strategic themes, manage priorities across the portfolio of products, and ensure the execution of an operating plan aligned with strategic objectives that is necessary to operate an organization the size of GBSG and facilitates a more streamlined execution of organizational goals that are critical for sustained growth and competitiveness. During the year, you will provide strategic direction for in-year planning and execution management, enhancing the organization's agility in responding to dynamic market conditions, ensuring that priorities, decisions, and trade-offs are managed effectively through new portfolio reviews and maintaining an ongoing alignment. Additionally, this leader is driving strategic projects and leading the way in providing business intelligence, including competitive analysis, the role significantly contributes to informed decision-making at the highest levels.
You will work alongside senior leaders to construct and deliver board and C-level content. You will also have an opportunity to work across the broader Product, Marketing, Finance, and Technology communities to help deliver GBSG’s strategic and financial goals. This position requires strong strategic problem solving and communication skills, the ability to influence and develop productive partnerships at all levels of the organization, and a strong understanding of Intuit’s mission and values.
Responsibilities
- Annual Planning: Lead strategic planning: (1) align GBSG senior leaders on strategic themes, (2) manage GBSG priorities across portfolio of products, (3) lead op mechs, deliverables, and operating rhythm for the planning process, and (4) deliver plan that is financially, strategically, and operationally aligned.
- In-Year Planning: Lead strategic planning for in-year planning: (1) manage GBSG priorities, decisions, and tradeoffs via new portfolio reviews, (2) lead op mechs, deliverables, and operating rhythm for the planning process, and (3) drive planning best practices across GBSG segments.
- In-year execution management: Improve GBSG’s execution of Goals by: (1) identifying areas of the business behind plan and bringing attention / resolution, (2) identifying key dependencies that may cause future problems and finding an owner who can drive resolution, and (3) leading op mechs that bring attention to important parts of the business and keep senior leaders aligned.
- Strategic projects and intelligence: Deliver actionable insights that drive leaders’ decisions on key strategic topics. Orchestrate development of executive-level presentations and content to be used by the GM in board meetings, CEO Staff meetings, and other forums. (1) Drive reporting on our priority at the most senior level including CEO staff. (2) Deliver competitive insights.
Qualifications
- 7-10 years of relevant experience in delivering significant strategic and operational impact across an organization
- Strategy and operations experience at a high growth startup, management consulting experience or strategic/analytical roles at large companies is desired
- Proven track record in leveraging data, developing insight-backed hypotheses and driving learning plans to build compelling business cases
- Ownership mindset with an ability to convert strategic plans into actions, drive projects to completion, and sweat the details to deliver the outcome
- Experienced change agent who is able to influence and build trust across a highly cross-functional organization (peers, executives and working teams) to accelerate outcomes
- Excellent communicator with strong presentation skills and compelling storytelling abilities; feel very comfortable leading and facilitating workshops and monthly/quarterly business reviews with executives and teams
- Highly self-motivated, comfortable with ambiguity and able to manage multiple projects with little day to day direction
- Well-rounded interpersonal skills with the capacity to build relationships with senior stakeholders and collaborate across with team members across varying levels
- Ability to generate innovative insights, ideas, and opportunities that help advance the business.
- FinTech and/or SaaS experience a plus, but not required
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $257000-347500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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