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Director, Performance Management & Development Systems
Location(s): Mountain View, California; San Diego, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit’s People Experience team shapes experiences that maximize the potential of Intuit’s employees. Performance management and development is a core pillar of the People Experience team. It is focused on the end-to-end design and execution of the company’s end-to-end performance system. The system is critical to Intuit’s high-performance culture and Intuit’s ability to deliver on our Big Bets and accelerate innovation in creating AI-driven experiences to fuel the success of Intuit’s customers.
We believe in helping employees do the best work of their lives and challenging them to go beyond what they thought was possible. We know success depends on empowering managers to actively manage the year-round performance, growth, and development of all of Intuit’s employees, including setting bold goals and clear expectations, coaching, and developing across all levels of performance, providing career growth opportunities, and assigning thoughtful ratings and rewards that differentiate by performance. It also requires a love of data and finding new, better ways to listen to our employees and managers to continuously improve how we manage performance.
GenAI and automation have the potential to make great performance management easier and more seamless for employees and managers, if designed in the right way. We come to work every day excited about those possibilities and the challenges that come with managing performance and growing careers in a world that’s moving faster than ever before.
Responsibilities
- Design and continuously improve Intuit’s performance management and development system, which includes goal-setting, coaching and developing across all levels of performance, promotions and career growth, as well as differentiated ratings and rewards
- Execute with excellence on the performance system and cycle each fiscal year, including enabling processes like talent reviews and contributing to content for high-performing organization reviews
- Advocate for and teach leaders at all levels why performance management matters and how it helps grow careers and enables employees to do their best work
- Work across, influence, and inspire stakeholders in People & Places, including Total Rewards, Human Resources Business Partners, Talent Development, Talent Acquisition, Intuit’s People Analytics and Research Team, to deliver on our performance system in a way that is more fully integrated and feels seamless to our employees
- Define and execute on the strategy to gather and respond to “voice of employee” on performance, as part of a broader re-imagination of the People & Places organization’s voice of employee strategy
- Directly manage three direct reports, role modeling the leadership and performance management practices we expect of others
- Define the right input and output metrics and our short and long-term data strategy for measuring and improving the experience our employees and managers are having in all aspects our performance system (for example, promotions, quality of goals, quality and frequency of feedback, and understanding and trust in the fairness of our ratings and rewards mid-year and year-end process)
- Experiment and innovate with automation and AI, including GenAI, to make it easier to manage and improve individual and team performance
Qualifications
- Deep expertise and experience in leading-edge performance management practices at large, global companies, as demonstrated by 12 or more years of relevant work experience
- Proven track record of change leadership and innovation in performance management, including implementation of new technologies, increased automation, and AI-driven digital experiences.
- Excellent communication and influencing skills, including using qualitative and quantitative data-based insights to change behavior
- Ability to thrive in a fast-paced environment, working cross-functionally, and managing multiple priorities and initiatives
- Commitment to fostering a diverse, inclusive, and equitable workplace culture
- Exceptional strategic thinking, analytical, and problem-solving abilities, and demonstrated ability to shift between strategy and execution seamlessly
- Demonstrated experience developing effective data and measurement strategies and expanded “voice of employee”-driven improvements for performance management
- Proven track record of leading at scale in a centralized model, working with HR Business Partners, multiple Centers of Excellence, and with core business leaders and influencers
- Minimum 5-7 years of experience managing employees with a stellar track record of building high-performing teams and leading at an executive level.
- Talent steward who attracts, grows, and inspires top talent, and has successfully taken teams and organizations through change and transformation.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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