Employee Experience Manager

Job Overview

The People and Places team is the steward of Intuit's greatest strategic asset — Our People. Our mission is to power prosperity around the world, and we do that by maximizing the potential of our people. We are continuously transforming the employee experiences with a focus on AI to support our people.

To help us achieve this, we are seeking a Experience Design Manager who will lead a design and content team playing a critical role in managing and delivering transformational projects. In this role, you would be responsible for overseeing the development and implementation of end to end employee experience strategies. A key part of the role is working with senior leaders to create narratives and presentations. Collaborating across Technology, HR leaders and support teams, you'll drive tangible employee experience impact.

Responsibilities

• Design leadership: Lead a small team of experience and content designers;
• Lead strategy projects /work streams and new initiatives end-to-end, with additional focus on accelerating AI generated experiences, from initial hypotheses to recommendation to operationalization
• Presentation skills: Develop executive level narratives that highlight the outcomes delivered across the employee experience initiatives and their connection to strategy,ensuring alignment with stakeholders and team
• Strategy: responsible for creating and executing a comprehensive strategy to improve the overall experience of your organization's workforce. This could involve a variety of initiatives.

• Continuous Improvements: Manages and drives the portfolio of experience initiatives successfully. Drive successful team outcomes by identifying customer problems, defining requirements, tracking work in progress, and delivering it to customers
• Build and own key operational processes (weekly leadership meetings, team offsites), including preparing the agenda, facilitating the discussions, documenting notes / action items, and closing out follow ups

Qualifications

• Bachelor’s degree or equivalent experience
• 3+ years of experience managing developers or designers.
• A clear understanding and point of view on how artificial intelligence will change user experiences
• Proven experience leading and managing effective design teams in mid to large organizations
• Successful track record in overseeing large-scale design experiences that balance user needs, business outcomes, and technical constraints
• Strong business acumen and experience in managing multiple stakeholders and senior leaders
• Highly collaborative team spirit able to take in multiple points of view, synthesize decisions, and communicate outcomes across the organization
• Mastery of design tools ( eg Figma), agile development methodologies, and accessibility requirements, both in design and code
• Artistry and excellence in simplifying complex ideas, identifying risks and dependencies, and delivering for customers within the constraints of technology
• A love for technology, and an insatiable curiosity for AI to solve real problems