Learning and Development Partner 2

Job Overview

Our formula for innovation begins with agile, cross-functional teams that welcome diverse perspectives and embrace collaboration. Inspirational working environments help spark fresh ideas, with state-of-the-art technology and creative workspaces that allow our team to decide how they want to work. And our shared commitment to make a meaningful impact for our customers helps us push the boundaries of technology to uncover new possibilities. If you have a commitment to excellence and a passion for innovation, come join our team.

Responsibilities

• Design and Facilitate Impactful Workshops: Develop, deliver, and evaluate                                                                                                        high-impact workshops (e.g., Onboarding, Certification, Core Product Training, Product                                                                              Updates, Messaging) tailored to Service Partners.
• Adapt for Relevance: Customize and localize content for diverse regional audiences                                                                                             (e.g., Western North America, ANZ/APAC) to ensure workshops resonate and drive                                                                                    Partner success.
• Enhance Engagement: Create interactive, actionable experiences and collect feedback                                                                                         to continuously improve workshop effectiveness.
• Workshop Roadmap Alignment: Contribute to a strategic roadmap for Partner                                                                                             enablement workshops, aligning with business goals and Mailchimp’s bold priorities.
• Feedback Integration: Act as a bridge between Partners and internal teams, ensuring                                                                                    Partner insights shape program enhancements and product innovations.
• Collaborate Across Teams: Partner with Product, Marketing, Sales, and Partner                                                                                      Development teams to align workshops with Mailchimp’s strategic goals and Partner                                                                                    needs.
• Enable Customer-Centric Services: Work with teams to understand customer needs                                                                                           and equip Partners to deliver value-driven solutions that address them.
• Empower Partner Success: Enable Partners to drive measurable outcomes, including                                                                                       client acquisition, higher AOV, feature adoption, and improved retention.
• Measure Impact: Track and report on workshop performance and its influence on                                                                                        Partner success metrics, such as time to first booking, new bookings, and share of MRR.

 

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $97,000-131,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Qualifications

• Experience: 5+ years in learning and development, instructional design, or a related                                                                                       field, with a focus on workshop facilitation and strategic planning. Experience in Partner                                                                                      or customer enablement is highly preferred.
• Facilitation Skills: Proven track record of delivering engaging, high-impact workshops                                                                                           or onboarding for diverse audiences.
• Strategic Thinking: Ability to align enablement initiatives with business priorities and                                                                                    drive measurable outcomes.
• Technical Expertise: Familiarity with Mailchimp’s platform, including core features like                                                                                email marketing, automation, and reporting, or a strong ability to learn new platforms quickly.
• Collaboration: Experience working with cross-functional teams in a matrixed organization.
• Analytical Skills: Ability to track, measure, and analyze workshop performance and                                                                                    Partner outcomes.
• Communication: Exceptional verbal and written communication skills, with the ability to                                                                            simplify complex concepts for a wide range of audiences.
• Regional Knowledge: Understanding of regional business and cultural nuances in North America                                                                           and APAC.
• Platform Knowledge: Experience using learning management systems (e.g., Intellum)                                                                                       and instructional design tools.
• Marketing Insight: Knowledge of email marketing and service delivery trends in SMB                                                                                      and mid-market sectors.