Principal Business Operations Manager

Job Overview

Come join us in the Intuit Business Operations team. The team’s vision is to make Intuit the best-run platform company in the world. This high-performing team focuses on managing company-level planning, running the operating rhythm, and delivering insights and providing thought leadership and driving company-level strategic initiatives. The improvements we drive as a team touch every aspect of Intuit’s structure, processes, and business model and will fuel investment in Intuit’s growth priorities.

We are looking for strong strategic problem solvers who have the ability to shape how we manage execution, drive velocity, and execution effectiveness through streamlining how we translate strategy to action, drive process automation, and enable visibility. As a Business Operations Principal, you will work alongside executive leaders to provide thought leadership and drive initiatives that enable achievement of the business and product portfolio objectives. You will also have an opportunity to work across the broader communities (e.g. Product, Marketing, Finance, Business segments) to help innovate and drive change in how we operate.

Responsibilities

• Provide thought leadership in identifying opportunities to drive velocity and effectiveness of executing to the business and product goals
• Design and dene process automation and tooling requirements for planning and execution in a SaaS environment.
• Analyze planning, execution, and operational data to provide insights and actionable recommendations
• Partner with senior leaders and cross-functional teams (e.g. Product, Marketing, Finance, Business segments) to jointly problem solve and develop solutions to complex product development velocity and efciency problems
• Lead strategic initiatives or projects end-to-end, with limited guidance, from initial hypotheses to recommendation to operationalization
• Design and implement frameworks and operating models that accelerate operational excellence, decision-making, and best practices at scale across the company

Qualifications

We are looking for a planning and execution expert, a team player who can quickly establish rapport and credibility throughout Intuit. Intuit Business Operations acts as a source of future leaders within the company and we expect exceptional leadership skills and potential. To be successful in this role, the candidate must have the following:

• 10+ years of work experience in roles leading, dening, and transforming planning and execution of complex software product development programs. Examples include experience in a top tier technology company focused on dening development and delivery processes, leading process reengineering efforts, evaluating and deploying process automation tools. and/or helping drive velocity and efficiency of product development efforts.
• Experience dening and/or executing strategic and operational planning in large scale engineering/product development organizations
• Deep understanding of software development lifecycles, agile methodologies, process automation and DevOps tools such as Jira.
• Strong analytical and quantitative skills, demonstrated ability to use data and metrics to support assumptions, develop business cases, and complete root cause analyses
• Demonstrated ability to understand large scale, end-to-end processes, come up to speed quickly on new business domains, identify areas of opportunity and understand the interdependencies and risks in change
• Ability to create an environment of trust within and beyond the working team, creating a network through which to drive change
• Bias for action, ability to deal with ambiguity, and natural perseverance to overcome obstacles and deliver outcomes
• Excellent written and verbal communication skills with the ability to communicate complex information in a way that resonates across diverse groups of stakeholders, shapes strategic decisions, and generates momentum for meaningful change
• Strong project management and change management skills
• Strong academic record required. BS Computer Science or equivalent from a nationally recognized institution required.