Principal Product Manager (Mailchimp)

Job Overview

Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. Our design department is a multi-disciplinary team comprising brand design, product design, design operations, content strategy, user research and service design. We work cross- functionally with just about every team to deliver a unified customer experience that inspires and brings value to small businesses.

Job Overview

• Test and learn mindset: Owns end-to-end product experience; brings demonstrated experience creating tests and experiments to drive growth.
• Problem Solver: Knows when and how to be scrappy and entrepreneurial, hypothesis driven and analytical; exercises strong judgment when balancing risks and while making trade-off decisions
• Product Owner: Creates and evangelizes a focused roadmap that inspires the organization in service of our customers; can deploy impact-driven prioritization frameworks; can use and teach agile methodologies; can mentor junior PMs
• Customer Champion: Has deep understanding of customer needs, market trends, and competitor insights; is obsessed with solving customer problems; stays close to the customer, industry trends and connected ecosystem to bring unique differentiation to the small business experiences
• Influencing Skills: Able to build consensus using data, metrics, and analysis to drive business and system strategy; skilled in stakeholder management and communication at all levels of the organization;  can effectively tailor communications to the appropriate audience to ensure broad alignment, awareness, and advocacy of the product
• Impact: Delivers artifacts that drive decision making on critical staffing levels, service levels, and expenses
• Execution: Initiates the design, development, and implementation of analysis projects that optimize automated vs. manual decisions; applies analytical principles/concepts to problems; makes informed trade-offs to deliver results; coordinates seamless go-to-market activities

Responsibilities

• Leads and drives the strategic vision of to be launched Mailchimp CRM product. This includes building a test and learn plan and options to accelerate launches through a larger build, buy, partner decision.
• Owns the short term and long term roadmap, including managing the ongoing changes to business priorities. Creates and owns the success metrics, dashboards, and delivery. Anticipates and resolves strategic issues that impair the team's ability to deliver
• Drives prospecting and decision making to provide right for me offers to customers and a robust self-service framework for features, models, and policies deployment.
• Communicates frequently and clearly with many other teams and leaders throughout Mailchimp and the broader Intuit org.

Qualifications

• 5+ years of product management experience, including 0 to 1 product building experience
• Deep customer empathy and curiosity; deeply understands customer experience and pain points using usability studies, customer interactions, experiments, and aggregated feedback from internal customer facing teams
• Strong analytical skills paired with a data-informed mindset; passion for solving problems (large and small) that result in tangible, measurable results; experience using data and metrics to test hypotheses, validate assumptions and measure success
• Continuously tests and learns and leverages customer insights to inform product decisions and recommendations
• Proficient in defining well-thought out requirements, user stories, with thorough acceptance criteria and use cases
• Outstanding written and verbal communication skills; well honed influencing and negotiating skills; proven ability to handle complex and sensitive situations involving competing priorities
• Strong problem solving and negotiating skills, with proven ability to handle complex and sensitive situations involving competing priorities
• Self-aware with a strong desire to learn and continuously improve; capable of decomposing a big vision into bite-size milestones, with a strong focus on execution and delivery of results
• Exhibits excellent judgment; has relentlessly high standards (is never satisfied with the status quo); Is able to dive deep and is never out of touch with the details of the business or the technology.
• Thinks big; bias towards results
• Collaborates with stakeholders in multiple business and technical teams to define and deliver on agreed upon milestones. Anticipates bottlenecks, provides escalation management, anticipates and make tradeoffs
• Able to flex between strategy and execution seamlessly, and is energized by a dynamic and fast-moving work environment; strong sense of ownership and thought leadership
• Technically conversant; experience working in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology