Principal Technical Program Manager - Fintech Risk Technology and Operations

Job Overview

If you’re passionate about delivering awesome enterprise-level outcomes at a scale that helps transform the lives of our customers, come join the Fintech Product PMO, as a Principal Technical Program Manager, supporting our Risk Technology and Operations portfolio. The Fintech Product PMO’s Mission is to accelerate the outcomes of the organization by driving for clarity among chaos and uniting cross-functional teams to operate with velocity. 

Responsibilities

Portfolio

• Strong strategic partnership with Engineering Architects and Leaders to provide technical guidance and focus across an organization
• Ability to quickly come up to speed and scale large portfolio of high priority deliverables independently
• Understand the technology landscape and connect the dots across various programs within a portfolio to simplify the ‘why/what/how’
• Ability to implement durable program structure across portfolio, simplifying processes enabling the org to operate smoothly
• Partner with the Senior Leadership Team to unblock/guide program teams’ delivery
• Manage risks, issues, and escalations
• Strong communication skills providing portfolio progress to Senior Leaders
• Risk, Cybersecurity and/or Fraud Prevention experience preferred

Program

• Flexibility to go deep when needed, applying repeatable program structure, executional rigor, and operational cadence to bring together complex, cross-organizational teams
• Drive creation of program roadmaps and execution plans across all phases of planning, development, and production readiness and launch
• Collaborate with key stakeholders in executive teams, product management and engineering, and various cross-functional teams to effectively drive towards program outcomes
• Quickly and effectively, identify and clarify the critical issues and dependencies that need action and drive them through to closure.  Communicate results clearly and in actionable form.  Effectively balance business needs versus technical constraints.
• Communicate progress across the organization and at all levels; includes program status, risks, dependencies and change control

General

• Thrive in establishing order and clarity amongst ambiguity and chaos
• Work well with others when conflicts arise, with ability to influence others to work towards desired outcomes
• Anticipate, recognize, and work through resistance or setbacks independently

Qualifications

• Strong Program Management team leadership experience, including 10 or more years leading multiple complex software-as-a-service (Saas) development projects.
• Excellent influencing skills. Demonstrated ability to work in a matrix environment and ability to influence at all levels and build strong partnerships across organizations in delivering the best outcome of complex programs.
• Outstanding communication skills appropriate for executive-level audiences visually communicating goals of program, relationship to business goals, and other relevant success criteria.
• Good understanding of SaaS technologies or demonstrated ability to collaborate with engineering teams on complex technology programs with Kanban, Agile and Scrum development methodologies.
• Experience with large horizontal programs in close partnership with architectural leaders a plus