Mid-Market Senior Business Operations Manager

Job Overview

Come join Intuit as a Senior Business Operations Manager within the Customer Success organization, supporting the Global Business Solutions Group business unit. We are looking for a strategic and creative problem solver with a passion for innovation and data-driven optimization.   The team partners with executive leadership and teams across the company to accelerate informed decisions about where and how to allocate people, technology, and capital to deliver delightful experiences that retain and grow our customers and maintain rigorous oversight over initiative execution.  You will be part of a team working alongside senior leaders to help craft strategies on critical issues and ensure successful execution.

Responsibilities

• Identify and drive opportunities for customer success to accelerate topline growth from existing customers and customer retention for annual planning and on an ongoing basis
• Define and analyze metrics focused on customer retention and growth
• Develop operating model improvements and rigorous processes to execute high-velocity growth and retention initiatives at scale
• Provide oversight of and clarity into the confidence and execution of a high-value portfolio of growth and retention initiatives
• Conduct quantitative and qualitative analyses to support strategic recommendations, prioritize initiatives, and inform decisions about where and how the organization invests to drive customer experience improvements, retention, and growth
• Frame decisions for leadership, articulate trade-offs, and marshal evidence to support informed decision-making
• Lead frequent discussions with executives and other stakeholders to drive decision-making, communicate results, and develop solutions to business performance challenges
• Develop and maintain relationships with cross-functional stakeholders to jointly develop solutions to complex business problems
• This is an individual contributor role

Qualifications

• 3-4 years of total work experience, with 2+ years in bizops, top-tier management consulting, corporate strategy, or investment banking
• Experience with strategic or business performance initiatives in a tech or high-growth environment desirable but not required
• Strong analytical capabilities; advanced proficiency with Excel or Google Sheets
• Strong verbal and written communication skills; experience with communicating concisely to an executive audience
• Ability to operate and think at both a “10,000 foot” strategy level (e.g. framing and conducting analysis to recommend long-term focus areas to senior executives)  and closer to the ground (e.g. recommendations to improve quarterly performance against an operational metric)
• Ability to manage conflicting stakeholder interests, develop strong relationships, and influence stakeholders at all levels in a cross-functional environment
• Demonstrated interest in tech or software; bonus points for familiarity with growth, go-to-market, or customer experience initiatives
• Willing to travel 10% of the time to collaborate with team members in other locations
• Undergraduate degree required