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Principal Technical Program Manager - Tech. Strategic Programs
Location(s): Mountain View, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit’s strategy to become an AI-driven expert platform. The Tech Strategic Programs team (also known as the Office of the CTO) supports this strategy by transforming and driving how our 6000-person Technology ecosystem operates to accelerate outcomes for our customers. This high-performing team focuses on strategic planning, the operating rhythm, and programs that elevate the Technology ecosystem as a high-performing organization.
We are looking for a strategic and organized problem solver with a passion for innovation and data-driven optimization. You will be part of a small team working alongside senior leaders to drive the Technology Operating Rhythm, conduct business reviews, deliver board and C-level content, and manage special technology projects critical to Intuit’s long term growth plans. Responsibilities include:
- Evolving and improving the Technology Operating Rhythm, which is how we run the Technology ecosystem, including setting strategy and expectations, building capability, monitoring performance, inspiring employees, and instilling accountability
- Facilitating and driving some of the operating mechanisms within the Technology Operating Rhythm, in order to achieve operational excellence for our products and services, and to align on the direction, make decisions, and remove blockers for high-priority strategic initiatives
- Orchestrating development of executive-level presentations and content to be used by the CTO in board meetings, CEO Staff meetings, and other forums
- Developing narratives that highlight the outcomes delivered across the Technology ecosystem and their connection to strategy
- These narratives will share our journey as a platform company and help galvanize change
- Defining and/or leading strategic programs that are often nascent and/or ambiguous
Responsibilities
- Partner with the CTO and key stakeholders across the Technology ecosystem to identify and implement improvements to the Technology Operating Rhythm
- Contribute to the ongoing execution of the Technology Operating Rhythm
- Own and drive CTO Staff commitments and special engagements
- Facilitate and drive some of the operating mechanisms that are attended by leaders across Technology
- Partner with leaders across Technology to orchestrate the development of content to be used by the CTO in board meetings, CEO
- Staff meetings, and other forums. Provide constructive feedback and ensure that the organization is delivering the right message to the right audiences
- Gather data and develop insights on key strategic topics
Qualifications
Strategic Problem Solving
- Experience in using structured approaches to simplify complex problems and develop data-backed solutions, combining creativity with a keen business sense
- Ability to generate innovative insights, ideas, and opportunities that help advance the business
Operational Excellence
- Has used an understanding of strategy, business, and operational performance to improve operations in a way that delivers better customer experiences, growth or efficiency
- Ability to navigate between the big picture and execution details simultaneously
- Passion for excellence and the desire to have a significant impact on the company
Ownership and Influence
- Ability to develop a clear point-of-view and influence executives persuasively, including helping executives think differently
- Track record of taking extreme ownership in driving to decisions and outcomes
- Self-motivation and willingness to address issues proactively within teams and across a large organization
Change leadership
- Experience with leading significant change at scale across a large organization, including acting as a catalyst to accelerate outcomes
- Well-rounded interpersonal skill set with the capacity to build strong, trusted relationships across a team to achieve a shared goal
- Strong communications (written/verbal), presentation, and facilitation skills
Learning and expertise
- Demonstrated success in quickly absorbing knowledge in different domains in order to become an expert in new areas
- Ability to think broadly but also go deeply when appropriate
- Experience with developing and executing an operating rhythm for a large technology organization
- Experience with developing board-level content, including framing complex information into content that is simple to understand
- 10 or more years in business operations, program management, strategy, consulting, or communications, ideally in the technology domain
- A broad understanding of technology and software development, either through a Bachelor's degree in Management Information Systems, Computer Science, Engineering, or related fields, or through equivalent practical experience
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $204,000-276,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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