Senior Staff Product Manager: Bill Pay Platform

Job Overview

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumers, small business, and self-employed customers around the world the opportunity to prosper.

Intuit has a unique opportunity to lead the fintech industry in solving the most painful problem small business owners face -- managing their money. 82% of small businesses that fail experience a cash flow challenge. Small businesses already turn to QuickBooks to manage much of their money -- they use QuickBooks to send over $1 Trillion of invoices each year, to record over $1 Trillion of bills, and to run over $115 Billion in payroll annually. In addition, given small businesses record and categorize all of their transactions within QuickBooks, we are able to provide industry leading access to financial services and unparalleled cash flow insights and predictions.

As we accelerate our mission to put small businesses in complete control of their money, we are looking for a world class senior product manager to join our team to lead B2B Fintech platform product management globally. The B2B Fintech Platform team is an integral and crucial part of realizing that vision. Money is a sensitive topic for every interaction on our multiple products. Our mission is to ensure the experience of paying and being paid is as seamless, personal and ubiquitous as possible. As a Product Manager (PM) on Intuit’s B2B Fintech Platform team, you'll be responsible for helping shape this experience, thus impacting the business growth and engagement. You will bring bold thinking, a deep passion for solving customer problems, an exceptional ability to accelerate velocity, and drive industry leading FinTech innovation.

Intuit’s B2B Fintech Platform is comprised of several services that orchestrate the movement of money between all users on our products across business lines (Quickbooks Online, Quickbooks Advanced, Quickbooks Desktop, Invoicing, Quickbook POS etc.), processing transactions at the scale of tens of millions per day. Being the core engine behind offering any service on the platform, it's essential to ensure the platform is reliable enough to handle the scale of our operations while versatile and flexible enough to handle the varying use cases we offer through our different Lines of Businesses.

Responsibilities

• You will lead a team of engineers, designers, data science, product operations, and integration engineers in an effort to build user-friendly developer interfaces and tools, reliable integration capabilities, and applications that work seamlessly with Intuit’s B2B Fintech Platforms
• You will develop the vision for an API integration platform and a suite of tools that can scale across Intuit
• Creates and maintains an optimized and logically sequenced roadmap. Creates and owns the success metrics, dashboards, and Anticipates and resolves strategic issues that impair the team's ability to deliver
• Communicates frequently and clearly with other teams and Ruthlessly prioritizes the team’s backlog and works across teams to drive work in other areas that deliver value for our customers.

Qualifications

• Product Expert: Owns end-to-end product experience; brings demonstrated experience building or supporting platform level capabilities that support creating tests and experiments to drive growth, or decision evaluation.
• Problem Solver: Knows when and how to be scrappy and entrepreneurial, hypothesis driven and analytical; exercises strong judgment when balancing risks and while making trade-off decisions
• Product Owner: Creates and evangelizes a killer roadmap that inspires the organization in service of our customers; can deploy impact-driven prioritization frameworks; can use and teach agile methodologies; can mentor junior PMs
• Customer Champion: Has deep understanding of customer needs, market trends, and competitor insights; is obsessed with solving customer problems; stays close to the customer, industry trends and connected ecosystem to bring unique differentiation to the small business experiences
• Influencing Skills: Able to build consensus using data, metrics, and analysis to drive business and system strategy; skilled in stakeholder management and communication at all levels of the organization; can effectively tailor communications to the appropriate audience to ensure broad alignment, awareness, and advocacy of the product
• Technical Complexity: Manages a high degree of difficulty and instills rigor in the analysis, modeling, and unblocking teams on company wide dependencies. These dependencies include integrating with existing services, support convergence with future architecture and infrastructure, and building scalable solutions that extend across the company. As a platform PM, you are a builder that enjoys being in the weeds with the engineering teams and obsesses about customer needs, partner needs, and developer needs. You have technical aptitude and you enjoy working on problems around scale, maintainability, and architectural design for product lines, building beautiful, simple APIs, and are able to clearly communicate what the service does in a way that lets users integrate with it easily
• Impact: Delivers artifacts that drive decision making on critical staffing levels, service levels, and expenses
• Execution: Initiates the design, development, and implementation of analysis projects that optimize automated vs. manual decisions; applies analytical principles/concepts to problems; makes informed trade-offs to deliver results; coordinates seamless go-to-market activities.

• Minimum 6 years experience delivering successful and innovative products with your fingerprints all over them within e-commerce, payments or fintech domain.
• Track record of working with platform teams to define, build, and maintain highly-scalable, mission-critical systems that support payment acceptance, funding, pricing, billing engine, money movement across rails like ACH, Visa OCT/AFT, RTP, Wire etc.
• You have experience building best in class products by leveraging emerging technologies like stable coins, digital currencies, cross border payments using fiat and digital currencies, blockchain, qr code payments etc.
• You have experience working with partners and external engineering teams to understand user needs and use cases. You are able to articulate where tech can automate and elevate user
• Strong analytical skills paired with a data-informed mindset; passion for solving problems (large and small) that result in tangible, measurable results; experience using data and metrics to test hypotheses, validate assumptions and measure success
• Deep customer empathy and curiosity; deeply understands customer experience and pain points using usability studies, customer interactions, experiments, and aggregated feedback from internal customer facing teams
• Collaborates with stakeholders in multiple business and technical teams to define and deliver on agreed upon milestones. Anticipates bottlenecks, provides escalation management, anticipates and make tradeoffs
• Able to flex between strategy and execution seamlessly, and is energized by a dynamic and fast-moving work environment; strong sense of ownership and thought leadership
• Technically conversant; experience working in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology
• Undergraduate degree required in computer science, engineering or a related technical discipline (equivalent professional experience will be considered); advanced degree a plus
• 10% or less travel to other locations based on work requirements
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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: $191,500 - $259,000

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.