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Senior Staff Technical Program Manager (Mailchimp)

Category Program Management & Business Operations Location Mountain View, California; Atlanta, Georgia; New York, New York Job ID 20032
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join the Program Management Office at Mailchimp as a Senior Staff Technical Program Manager. We are looking for an experienced technical leader with a passion for driving complex, cross-functional programs from concept to launch. You will serve as a program leader, responsible for driving program delivery and ensuring successful business and technical outcomes.

If you are passionate about building and scaling platforms that empower small businesses and marketers to grow their audience and brand, we would love to have you join our team. This role requires strong program management experience, deep technical understanding, a customer-centric mindset, and a track record of building strong business partnerships and delivering impactful business results.

The role is responsible for stewarding critical strategic initiatives and driving the delivery of technical programs that underpin Mailchimp's core platform.


Responsibilities


  • Lead and Execute Strategic Programs: Drive and execute strategic programs in partnership with engineering and product leadership, ensuring alignment with overall platform and product strategy.
  • Deliver Exceptional Results: Develop and execute high-quality program plans, utilizing data to track progress, mitigate risks, and communicate effectively with stakeholders.
  • Orchestrate Technical Portfolios: Drive strategic alignment across fragmented program workstreams, managing compounding complexity and dependencies to ensure a cohesive platform trajectory.
  • Drive Operational Excellence and Clarity: Establish clarity in ambiguous environments by anchoring diverse stakeholder groups to primary objectives and designing repeatable frameworks for simplified delivery cycles.
  • Champion Organizational Change: Act as a credible change leader, fostering a culture of collaboration and continuous improvement, and driving adoption of new technical strategies and operating models.
  • Build, Mentor, and Define Best Practices: Define and implement program management best practices, contributing to the growth of the TPM community through knowledge sharing and mentorship.

Qualifications


  • Proven Leadership & Program Management: 10+ years of experience building, leading, and delivering complex, large-scale technical programs, including 5+ years leading multiple complex SaaS development projects.
  • Technical Acumen: Strong understanding of software development approaches, platform architecture, lifecycles, and Agile methodologies, with a clear grasp of modern technologies and an AI-first mindset.
  • Strategic Thinker: Ability to analyze market trends, understand strategy, and make data-driven decisions that accelerate business outcomes in the marketing or e-commerce space.
  • Exceptional Communicator: Excellent communication and interpersonal skills, with the ability to influence and align stakeholders at all levels.
  • Data-Driven Mindset: Ability to gather, analyze, and utilize data to assess program progress and drive decision-making. Familiarity with data analytics and AI/ML concepts is a plus.
  • Education & Domain: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience. Experience in marketing technology (MarTech) or FinTech is a strong plus.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 



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Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.

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