Solutions Architect

Job Overview

The Marketing Operations team is looking for a technical and creative Solutions Innovation Architect who can transform technologies that enable marketing. 

You are passionate about identifying, developing and implementing new ideas and solutions that bridge gaps and change the way marketers work. You are as comfortable working with marketers to identify areas for improvement in existing workflows, process and technology as you are working with engineers and developers to solve them.    

As an Innovation Architect in the GBSG Marketing Operations organization, you will be responsible for the strategy, roadmap and execution of reimagining experiences for marketing employees. ‌You'll serve as the product visionary and owner to drive the evolution of marketing support and enablement functionalities using automation tools, RPA technologies and AI. You will evangelize the use of automation and technology to ensure the highest level of operational excellence, reduce operational debt and increase efficiency and speed to market. The successful candidate will collaborate closely with cross-functional partners to drive operational transformation. 

Responsibilities

• Develop an innovation strategy that supports marketing initiatives, big bets and input goals
• Identify areas for improvement or automation opportunities in existing workflows and processes 
• Identify new technologies to improve efficiency, accuracy and quality
• Cross-functional leadership and influence
• Partner with stakeholders and user groups across Intuit to understand pain points to build and maintain capability vision, strategy, and roadmap
• Deliver requirements with prioritized features and establish the operational rigor for operating and improving the capabilities you own
• Define customer benefits, clarify user priorities and use data for strategic decision making
• Work with the marketing, product architecture and engineering teams to prioritize short-term and long-term goals
• Build and maintain relationships with internal and external partners 
• Monitor and measure capability performance - analyze capability NPS, product usage, conduct FMHs and operations data
• Represent the team in presentations, meetings and training sessions 

Qualifications

• Experience driving transformational experiences for organizations and leading them through a change journey
• Organized, operational thinker who has a track record of managing complex products and/or programs
• Excellent communicator - uses story-telling to influence decisions 
• Excellent collaboration skills - leading execution across marketers, customers, engineers, developers, and other technical partners to design products
• Strong business and technical business background, with 3-5 years experience in tech/software industry
• AI experience a plus
• Demonstrated success in taking data-driven approach and delivering impactful business results 
• Analytical and data-driven mindset - uses data to prioritize, define metrics for initiatives and measure success
• Track record of working closely with customers and partners, taking a customer-back approach 
• Innate curiosity and willingness to dive deep into a complicated platform product, and the influencing skills to navigate solutions and bring together disparate points of view