Staff Product Manager - Developer Platform Product Excellence

Job Overview

Does building tools and capabilities at cloud scale, touching millions of customers excite you? Are you passionate about dealing with Petabytes of data and billions of transactions to drive operational insights? Do you want to work on large-scale distributed processing, AIOps, data streaming, high-availability, and real-time processing systems? Does shaping the developer experiences for foundational elements of Intuit’s AI-native Modern SaaS platform excite you? If you are excited about shaping the future of large-scale operational systems, applying artificial intelligence and enthusiastic about working with open source communities, then this job is for you!

The Development Services and Experiences (DevX) team at Intuit builds foundational capabilities that developers across Intuit use for building and running Intuit’s flagship applications in a cloud-native, highly scalable, and secure manner. Ease of use, high scale, quality, and reliability are some of the key attributes of this organization’s platforms. Intuit is a big believer in open source both as a consumer and as a contributor and actively participates in many open source communities, including Cloud Native Computing Foundation (CNCF) and GraphQL.

We are looking for candidates who have product management experience in building platforms at scale and a deep technical understanding of those platforms balanced with customer empathy, strong execution capability, and a track record of building strong business partnerships and delivering impactful business results. As a product manager in this group, you will have the opportunity to solve business-critical problems via leading-edge products, participate in the open-source community, and lead innovation within and outside of Intuit. You will work with other product managers on Intuit SaaS platform product strategy with a particular emphasis on our cloud, reliability and observability efforts. You will get to work on platforms based on Kubernetes, AWS, operational analytics, and highly scalable distributed systems. You’ll also help drive Intuit’s contributions to open source projects in these areas to form partnerships with industry peers and partners to raise Intuit’s profile in the cloud-native community.

Responsibilities

• Define and lead the vision and strategy for the end-to-end multi-cloud products, provide product thought leadership in identifying critical customer requirements, understand business goals, and define product roadmaps and OKRs.
• Work closely with product managers and development teams across Intuit to identify and address gaps in raising Intuit’s operational excellence through products to achieve >4 9s availability and world-class performance.
• Effectively manage dependencies, priorities, and plans across different groups at Intuit towards consistent product delivery aligned towards common goals.
• Take a data-driven approach in prioritizing requirements, creating and communicating plans and roadmaps, defining success metrics to deliver impactful business results.
• Demonstrate customer obsession by being a champion for the user experience with deep customer empathy.
• Evangelize and create broad awareness for the reliability and observability ecosystem with technical talks at both internal and external forums and customer events.
• Serve as a product evangelist for observability products both internally and externally by speaking at conferences, meetups, community meetings in cloud-native space and bring external-in perspectives to how Intuit builds a highly scalable, reliable, high-performance platform.
• Be part of the extended product management team to contribute across Intuit platforms.
• Be customer-obsessed, acting as the voice of developers and Intuit’s customers in creating and operationalizing world-class SaaS platforms.
• Extensive experience in containers, serverless, development platforms & supporting SaaS application architectures
• Extensive experience in Public Cloud Service (AWS/GCP/Azure). Knowledge on policy enforcement ( or security best practises) will be an added advantage.
• Strategic thinking with the ability to envision the product road map with cross team collaboration ( apart from basic skills like FMH, Creating PRD, etc)
• Should be able to learn and leverage AI and improve the user experience & data analytics
• Lead the roadmap and delivery of cloud service provider integration through the process of gathering requirements, designing, and engineering new products in cloud platform enablement.
• Drive product strategy and partner closely with cross-functional teams to define and deliver on the next phase of cloud engineering services
• Understanding the user needs, be responsible for the development of current and future products that are required in cloud infrastructure
• Excellent collaboration and communication skills - leading execution across teams, influencing across organizations in small teams, and larger group presentation formats.
• Identify and measure the appropriate KPIs to measure success in delivering the product
• Work closely with architects and engineers to design secure and scalable solutions while ensuring a frictionless user experience
• Product Knowledge on load testing tools ( Like Gatling/any other relevant product in the market) with the ability to compare the products in the market

Qualifications

Technical skills

• 5+ years of product management experience delivering world-class platform products that solve big customer needs, specifically in large scale distributed systems and platforms
• Expert and hands on knowledge of public cloud platforms (AWS, Azure, GCP) and their services
• Understanding of cloud architecture, infrastructure, compliance, security, and reliability best practices
• Experience with CI/CD pipelines, containers, orchestration tools (Kubernetes, ECS)
• Familiarity with infrastructure as code (Terraform, CloudFormation) and configuration management tools

Product Management Skills:

• Drive roadmap strategy for cloud operations and developer platform products
• Understand customer and user needs through research, data analysis, and stakeholder interviews
• Define pricing models, service quotas, APIs, and integration points
• Create business cases and cost/benefit analysis for new features and services
• Monitor adoption, usage, costs, and performance metrics and optimize accordingly
• Manage relationships with engineering, sales, support, and other teams

Leadership Skills:

• Evangelize best practices for cloud usage, operations, and development with developers and business leaders
• Develop guides, resources, and training programs to increase cloud adoption
• Champion scalable, secure, and operationally excellent infrastructure products
• Identify process improvements for provisioning, deployment, and daily management
• Communicate roadmaps, priorities, and launch plans across the organization
• Has a good understanding of defining and building user experiences and can work with designers.
• Has worked in an Agile development setting and can drive backlog grooming and prioritization.
• Product development and technical background, either as an engineer or in a previous technical role with prior hands-on development experience or in developing and presentation of technical demos.
• Proven experience in defining the product vision and inspiring teams to deliver innovations and impactful products.
• Ability to take end-to-end responsibility for the product’s success.
• Ability to work closely with customers and partners listening and taking a customer-focused approach to defining strategy and setting priorities demonstrating a passion for the customer.
• Excellent collaboration and communication skills - leading execution across teams, influencing across organizations in small teams, and larger group presentation formats.