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Staff Product Manager - Identity Verification Platform
Location(s): Mountain View, California; San Diego, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At Intuit, our mission is powering prosperity around the world. Every day we innovate with our flagship products - TurboTax, QuickBooks, Credit Karma and Mailchimp. Identity is at the center of enabling Intuit's ecosystem vision and Intuit’s mission of “Powering Prosperity around the World.”
If you’re passionate about transforming people's lives and building platforms at scale, we would love to have you join our team as a Senior Product Manager for the Intuit Identity Verification Platform. As a product manager driving the Identity Verification capability, you will empower all Intuit users to verify their identity to unlock experiences not only across the Intuit ecosystem but also external to Intuit. We are looking for creative candidates who love solving complex problems by delving into user experience data, translating real-life workflows, and defining high scale services. Our team thrives on collaboration and we're looking for team members with deep technical understanding, customer empathy, and creative grit, as well as a track record of building strong business partnerships and delivering impactful results.
Responsibilities
- Define and lead the vision and strategy for the Intuit Identity Verification capability.
- Provide product thought leadership in identifying critical customer requirements, understand business goals, define product end state, and work with development teams in designing optimal user experiences and scalable services.
- Work closely with architects and engineers to design secure and scalable solutions.
- Take a data driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress and success
- Experimenting with data to influence business outcomes.
- Drive the roadmap and execution from MVP to significant scale.
- Partner with program management to nail project execution and delivery by managing dependencies and plans across different services and teams.
- Work closely with the different Intuit business offering teams to understand the requirements, priorities, and drive to a common goal.
- Spend time with end-users to understand their pain points, gather insights on how we can solve some of those big customer problems in a delightful way.
- Represent the team in presentations, meetings, customer and partner events internally and externally.
Qualifications
- 5+ years designing and delivering world-class platform products in a Product Management role, especially identity systems
- Strong understanding of identity verification concepts including industry standards such as NIST 800-63 security frameworks
- Knowledge of common fraud vectors such as Synthetic Identity Fraud, Account Opening Fraud, etc.
- Track record in defining and delivering awesome products solving big customer needs.
- Previous experience managing a team and coaching individuals to do their best work.
- Demonstrated success in taking data driven approach and delivering impactful business results
- Demonstrated proficiency in program/project management, and success in managing complex program/project deliverables cross multiple teams
- Ability to develop and execute a successful product roadmap
- Proven experience in defining big visions and inspiring teams to deliver new innovations and impactful products
- Track record of working closely with customers, partners, listening and taking a customer-focused approach to strategy and priorities - passion for the customer
- Excellent collaboration skills - leading execution across teams, influencing across organizations
- Inspiring communication skills - for small teams to executives and larger groups as well
- BS or technical degree preferred or equivalent work experience
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $177,000-239,500, Southern California $161,500-218,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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