Staff Product Manager, Quickbooks Navigation

Job Overview

Small businesses play a crucial role in the global economy, employing 60% of the U.S. workforce and generating 80% of new jobs, with even more favorable statistics internationally. However, these businesses often face significant challenges, with one in two failing within the first five years and two out of three not surviving past the ten-year mark.

Intuit’s Global Business Solutions Group (QuickBooks) is dedicated to improving the success rates of small businesses worldwide. We have built a connected, end-to-end platform that small and medium-sized businesses rely on for their daily operations and growth. We offer a full suite of product solutions, from invoicing and CRM to payroll and accounting. We offer new ways for businesses to access capital, manage banking, and monitor cash flow—all in one place. Throughout this platform, we also incorporate human intelligence, artificial intelligence, and business intelligence services, empowering small and medium-sized businesses with the expertise and confidence they need to thrive.

The Team

At the core of our business platform is a set of features and capabilities aimed at enhancing how customers interact with our products and services. The QuickBooks Shared Experiences Team is dedicated to developing these platform features, which include frictionless onboarding, insightful dashboards, timely notifications, AI-powered search functions, intuitive navigation, and more. Together, these features unify all QuickBooks products and services, providing a cohesive and delightful experience for our customers while improving the discoverability and efficiency of our offerings as they use our platform to run their business.

Beyond its foundational role, this team is also driving the multi-year vision for QuickBooks. We are leading the transformation of our platform into a fully reimagined ecosystem, a vision we call the “QuickBooks Ecosystem Transformation Vision.”

The Role

At the heart of our platform experience lies navigation—a powerful tool that reflects our identity. Through well-designed user interface elements like navigation bars, menus, bookmarks, and breadcrumbs, we enable our customers to explore a comprehensive ecosystem of products, services, tools, and insights that are essential for business success. This design goes beyond mere functionality; it shapes perceptions and conveys our brand's values. Effective navigation clarifies the workings of QuickBooks while improving the discoverability of our offerings. It is crucial that our navigation aligns with our customers' mental models and supports our overall business strategy.

We are seeking an exceptional Staff Product Manager who excels at reimagining flagship platforms at scale and crafting delightful user experiences. In this role, you will be responsible for setting the vision and strategy for QuickBooks navigation on our reimagined platform. Your efforts will bring our Ecosystem Transformation vision to life by elevating the discoverability of product and service offerings and driving adoption of an interconnected ecosystem that empowers business operations.

Responsibilities

• Create a clear Navigation product vision and strategy, enabling our customers to discover and explore a comprehensive ecosystem of products, services, tools, and insights that are essential for business success while communicating our brand identity.
• Develop a deep understanding of key customer workflows in QuickBooks, as well as QuickBooks’ product and service offerings.
• Define the underlying information architecture that groups our ecosystem of products and services, including human intelligence, artificial intelligence and business intelligence, in a logic way and finding them home on the platform. This is critical to communicate what our product is.
• Champion an AI-first and data-powered approach to personalize the navigation experience based on customer needs, intent, usage behaviors and user roles.
• Establish a cross-functional team culture that promotes continuous learning and rigor, helping product teams move forward swiftly and with rigor, a learning mindset and a bias toward action.
• Define high-quality success metrics for Navigation and take an outcome-driven approach to improve engagement, customer benefits, retention, and revenue.
• Excel in environments of high cross company collaboration across platform, product, and marketing teams. 

Qualifications

• 4+ years designing and delivering world-class software products as a Product Manager.
• Demonstrated repeated success in creating innovative shared experiences that drive customer benefit and revenue growth. 
• Excellent verbal and written communication skills with the ability to communicate at all organizational levels.
• Capable of decomposing a big vision into bite-size milestones.
• A positive and entrepreneurial mindset; self-aware with a strong desire to learn.
• Comfortable working in a fast-paced environment.
• Excels in driving cross-functional teams and leading initiatives across an organization involving multiple product and marketing teams.
• Deeply curious and data-driven. Develops and defends strong points-of-view with data, analytics and the voice of the customer.
• Passionate for solving customer problems (the big ones and the small ones).
• Undergraduate degree required in Computer Science, Electrical Engineering, Math, Science, Business or related discipline required; MBA or MS a plus. Equivalent professional experience will be considered.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:

Bay Area California $177,000 - $239,500This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.