TurboTax Live Seasonal Manager
Location(s) Available to work remotely throughout Canada, including these locations
Job ID 2024-53049
Overview
Ready for a new seasonal opportunity with the #1 tax software company in Canada?
If you have experience as a tax professional, are highly motivated and have excellent communication skills, then we need you to help lead our team of tax professionals. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our clients. You will also play an important role in our effort to enhance our brand by delighting our clients and empowering them to prepare their taxes.
To apply just click Get Started and fill out our short application form.
About This Role
As a Tax Manager, you will be responsible for leading and managing a remote customer-facing team of tax preparation professionals. You will leverage your extensive experience in preparing individual returns for Canadian clients and provide guidance to your team to ensure their success. As a highly skilled problem-solver with strong business acumen, you will effectively communicate to team members with varying skill levels and personalities. This is a fully remote position that requires no travel. At the end of the season we offer opportunities to work with us again for following seasons.
- 2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals
- Extensive prior experience preparing individual returns for Canadian clients
- Understanding of how to manage a team and provide them with guidance in being successful
- Willing to work hours outside of a normal schedule as needed during our peak season from February to early May
- Able to effectively communicate to multiple skill levels and personalities
- Bilingual proficiency (English and French + read, write, speak) considered a strong asset
Benefits
Responsibilities
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
What is your favorite part about working at Intuit?
Job Overview
Canada (Remote) / US (Remote)
If you are a highly motivated individual with a strong tax background and have experience in managing a high performing team, then we need your help leading our TurboTax Live team. You will be responsible for providing leadership, performance management coaching, and growth and development insights to a team of frontline TurboTax Live Experts, who provide tax advice and services to customers preparing their taxes with TurboTax Live.
TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”.
Responsibilities
- Deliver the highest quality service to TurboTax customers by onboarding, training, and the managing the performance of Tax Experts and Tax Expert Leads
- Create a high performance culture that empowers Tax Experts to provide world-class service to our customers
- Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
- Foster a team environment of collaboration, accountability and continuous improvement
- Effectively use data to evaluate, identify opportunities, and coach to performance
- Identify growth potential and develop Expert Talent within the team
- Lead the team through a fast paced and constantly changing environment
Team/Leadership Skills:
- Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals
- Provide growth and collaboration opportunities through use of employee one-on-one sessions, team meetings, and ongoing learning sessions
- Continuously improve team performance by providing employee coaching and mentoring
- Act as the conduit between the team and the business by condensing and disseminating large amounts of information
- Timely review and complete administrative tasks, such as timesheet approval and scheduling
- Handle customer escalations on an as-needed basis
Qualifications
- 2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals
- Extensive prior experience preparing individual returns for Canadian clients
- Understanding of how to manage a team and provide them with guidance in being successful
- Willing to work hours outside of a normal schedule as needed during our peak season from February to early May
- Superior research, critical thinking and problem solving skills
- Possess strong business acumen
- Able to effectively communicate to multiple skill levels and personalities
- Comfortable working in a fast paced, dynamic, and ever changing environment
- Excellent written and verbal communication skills
- Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.)
- Bilingual proficiency (English and French + read, write, speak) considered a strong asset
- Previous experience supporting TurboTax customers is considered an asset
- This is a remote role; no travel is required
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $40.50 - $45.00, BC $40.50 - $45.00, Nova Scotia $40.50 - $45.00. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Award-winning culture, best-in-class benefits
Culture and values
Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.
More about Intuit life play_arrowBenefits we offer
People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.
More about our benefits play_arrowHiring process
From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.
More about our hiring process play_arrowOur culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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