TurboTax Live Seasonal Manager

Location(s) Available to work remotely throughout Canada, including these locations

Job ID 2025-69519

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Overview

Ready for a new seasonal opportunity with the #1 tax software company in Canada?

If you have experience as a tax professional, are highly motivated and have excellent communication skills, then we need you to help lead our team of tax professionals. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our clients. You will also play an important role in our effort to enhance our brand by delighting our clients and empowering them to prepare their taxes.

To apply just click Get Started and fill out our short application form.

At a Glance

401(k) with Match
Paid Sick Leave
Flexible Scheduling Options

About This Role

As a Tax Manager, you will be responsible for leading and managing a remote customer-facing team of tax preparation professionals. You will leverage your extensive experience in preparing individual returns for Canadian clients and provide guidance to your team to ensure their success. As a highly skilled problem-solver with strong business acumen, you will effectively communicate to team members with varying skill levels and personalities. This is a fully remote position that requires no travel. At the end of the season we offer opportunities to work with us again for following seasons.

2+ years of experience managing and leading a remote customer facing team and/or 2+ years of experience managing a team of tax preparation professionals
Extensive prior experience preparing individual returns for Canadian clients
Understanding of how to manage a team and provide them with guidance in being successful
Willing to work hours outside of a normal schedule as needed during our peak season from February to early May
Able to effectively communicate to multiple skill levels and personalities
Bilingual proficiency (English and French + read, write, speak) considered a strong asset

Benefits

Employee Assistance Program
Product discounts and free copy of TurboTax Live
Free equipment for virtual offices
Flexible scheduling options

Responsibilities

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

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Job Overview

Responsibilities

In this role, you will lead a team of Tax Experts that will help our customers complete their taxes using Intuit TurboTax products. Your team will accelerate our goal of Powering Prosperity Around the World by providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries.
You will be challenged to create a high performance culture that empowers Tax Experts to provide world-class service to our customers through rigorous mentoring, coaching, and Performance Management.
You will use our state of the art video communication software to interact with customers, Tax Experts, and cross-functional partners, and you will document your interactions to maintain accurate records.

Qualifications

You have a minimum of 3+ years of experience managing and leading a remote customer-facing team and/or 3+ years of experience managing a team of tax preparation professionals.
You have an understanding of how to lead a team, manage conflicts, and provide guidance to empower your team to do the best work of their lives.
You are passionate about providing world class customer service by taking extreme ownership of all customer interactions, and you’re committed to enhancing our brand by delighting our customers.
You possess excellent customer service skills, and you are excited to interact with customers and colleagues through video and audio tools in a professional, friendly, and confident manner.
You are willing and available to work hours outside of a normal schedule as needed during our peak season from February to early May

Asset Qualifications:

Demonstrated bilingual proficiency in English and French.
Experience preparing Personal Tax (T1) Returns.
Experience preparing Business Tax (T2) Returns.
Experience preparing Quebec Tax (TP1) Returns.

Skills & Abilities:

Tax Expertise - Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about year-over-year changes and has the ability to help train others.
Effective Communication - Influences and teaches direct teams how to provide high quality service. Uses written and verbal communication skills to provide exceptional service when speaking with customers. Practices active listening to develop empathy and understand customer pain points.
Complex Problem Solving - Shows expertise in solving for complex and unprecedented issues for the customer even in a changing and dynamic environment. Leverages data sources and multiple tools to diagnose hard problems and anticipate for future needs.
Research / Resourcefulness - Demonstrates curiosity and interest in continuous learning. Proactively seeks learning opportunities that will help increase the knowledge and ease of use of the various tools and resources available. Confidently follows procedures and looks for resources to deliver suitable solutions for all customers.
Technical Acumen - Shows interest in learning about the tools needed for the role and demonstrates the ability to troubleshoot technical issues. Actively contributes to the team by participating in the testing and prototyping of innovative solutions to improve customer experiences.

Award-winning culture, best-in-class benefits

Culture and values

Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.

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Benefits we offer

People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

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Hiring process

From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.

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Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.