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Group Product Manager, Trust & Safety
Location(s): Petah Tikva, IsraelCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join our Trust and Safety organization as a Group Product Manager and help us ensure that our customers can trust our products, including Quickbooks, TurboTax, Mailchimp, and Credit Karma. We are looking for someone who has a passion for creating a secure environment for our customers and who can develop innovative solutions for the unique challenges we face.
As a Group Product Manager, you will be working across our entire product ecosystem, with a focus on creating safer and more secure experiences for our customers. You'll need to be a creative problem solver with a passion for innovation, and you'll have the opportunity to make a tremendous impact on our ability to help people be more prosperous and financially free in a safe and trustworthy manner.
Responsibilities
As a Group Product Manager for Trust and Safety, you will be responsible for:
- Leading a team of product managers who are working to innovate, optimize, or build from scratch our safety and security measures so that millions of good customers will be protected from bad actors.
- Create relationships and collaborate with managers in the organization which may include peer product development teams , data engineering teams, policy and investigation teams ,data science teams and strategic partners across business units to align and ensure smooth execution of a roadmap .
- Developing and optimizing our methodology for creating safer and more secure products, including our product roadmap, the way we write requirements and PRDs, and engaging our internal customers as part of the planning cycle.
- Prioritizing the team's backlog and working across teams to drive features that improve Trust and Safety.
- Analyzing data to identify key leverage points for improving our Trust and Safety checkpoints and mitigating high-risk activities.
- Designing experiments and establishing success metrics to get rapid learning with the aim of creating solutions that solve sensitive Trust and Safety problems.
- Presenting regularly to the core leadership team on project deliverables, roadmap status, and challenges in meeting our Trust and Safety goals.
Qualifications
- 8+ years of product management experience, preferably with experience in the Trust and Safety or fraud/risk/security industries.
- A strong people leader, sensitive to employees yet holding the bar high for delivery and outcome.
- Passionate about solving customer problems, with deep domain expertise in complex business areas that establish customer empathy and trust while minimizing friction for good customers.
- A self-motivated person who can influence and drive cross-functional, cross-geo teams, promoting timely and effective communication.
- Exceptional drive with a learning mindset, curious, bold, self-aware, and humble.
- Hold strong analytical skills, passionate about analytics and metrics and able to develop their points of view using a data-backed approach.
- Have a passion for seeking a deep understanding of customer Trust and Safety needs, turning insights into a compelling vision that drives Safe and Trustworthy product solutions.
- Understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic new ideas with internal stakeholders as well as external partners and vendors.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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