Senior Product Manager, Transaction Risk

Job Overview

We are part of the Fintech organization that powers Intuit's money movement platform, enabling prosperity for customers across QuickBooks, Mailchimp and TurboTax. The Risk Product team enables Fintech Risk Management to detect and mitigate fraud and financial risks, minimizing the impact on the good customers.

We are seeking a senior product manager on our team who would lead the transformation of how customers experience money products in the context of underlying fraud and risk management, supporting our critical area of focus (Revolutionize speed to benefit, infuse AI into our fraud and risk lifecycle end-to-end, empower risk operation team to make high quality decisions when human invention is needed). In this role, your focus would be to build the strategy and roadmap to accelerate our mission to elevate risk controls, scale risk operation with AI and automation, reduce customer frictions, in service of our business growth strategy. Our customers and partners are highly

cross-functional, globally distributed, and strongly technical. This role requires a strong display of driving technical partnership and deep customer empathy, to deliver outstanding business outcomes.

You’ll be challenged to think bolder, move faster, and have a bigger impact. Deep partnerships with amazing designers and engineers make everyday a learning experience. We like to have fun and celebrate our accomplishments. Your creativity and rigor are keys to our success.

Responsibilities

• End-to-end ownership of initiatives to empower risk policy teams to remediate risk exposure by enabling data pipeline, ML models, and cross-functional alignments.
• Develop deep customer empathy and detailed understanding of the money products where risks may occur and how it can be mitigated.
• Transform risk platforms with scalable capabilities to serve a global audience, stitching data across numerous data sources to manage fraud risk, financial risk and regulatory compliance
• Leverage customer insights to formulate hypotheses and initiatives to deliver that vision; create, measure and own success metrics
• Build strong relationships with product, engineering, risk policy and operations teams to influence and align on platform roadmaps.
• Establish product delivery timelines in close collaboration with development teams; communicate frequently and clearly upwards and outwards across the business
• Ruthlessly prioritize initiatives and drive work with strong focus on process and tactical execution; ensure a high business impact ROI on resource investment
• Knows when and how to be scrappy and entrepreneurial, hypothesis driven and analytical; exercises strong judgment when balancing risks and while making trade-off decisions

Qualifications

• 4+ years of related work experience in product management, or related experience
• Track record in defining and delivering awesome products solving big customer needs
• Proven ability to develop and champion a product vision, strategy, and roadmap for a product area in support of customer needs and company objectives
• Experience with Agile development and methodologies being the product owner
• Track record of working closely with customers, partners, listening and taking a customer-focused approach to strategy and priorities - passion for the customer
• Fraud and risk management experience a plus;
• AI/ML based product development experience a plus;
• Undergraduate degree required; focus in computer science preferrable; MBA is a plus; equivalent experience will be considered