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Manager 1, Risk Management

Category Security, Risk & Fraud Location Plano, Texas Job ID 2025-68511
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit’s Risk Operations team is seeking a highly motivated and experienced leader to manage a team that operates on the front lines against fraud and financial risk. This team uses extensive research, analysis, and customer empathy to set appropriate guardrails and drive decisions that significantly impact both our customers and Intuit.

If you have risk management experience and are passionate about enabling businesses, driving operational rigor, and developing people, come join us!

Responsibilities

  • Lead and manage a high performing and highly engaged team of front-line analysts to achieve business goals.
  • Oversee the daily operations of the team and ensure productivity and service level KPIs are met.
  • Conduct quality reviews of completed investigations to ensure accuracy and adherence to internal policies and procedures.
  • Monitor customer experience to identify and drive improvements in processes and systems leading to better customer outcomes.
  • Identify risks and operational needs in new policies or product features, and work to ensure risks are contained, effectively mitigated, or removed prior to launch
  • Serve as an escalation point on complex customer issues to ensure empathetic, accurate, and efficient resolutions while containing risk.
  • Collaborate with leaders across the organization to learn about new risks, capitalize on new opportunities, remove roadblocks, and ensure effective execution to meet all KPIs
  • Lead or participate in initiatives utilizing project management rigor.

Qualifications

  • 2-3 years managing a high performing team in fintech or banking operations
  • Experience in fraud and risk management
  • Excellent leadership and interpersonal skills.
  • Demonstrated ability to make data-driven decisions
  • Excellent communication skills, including business writing and presentations
  • Experience leading cross functional projects, guiding the organization through change, and developing relationships at all levels
  • Advanced computer/Internet navigation skills to use a variety of proprietary systems and operate CRMs quickly and effectively
  • CFE or CAMS certification preferred
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  • Security, Risk & Fraud, Plano, Texas, United StatesRemove

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