Risk Analyst 2
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the Small Business Group as a QA Analyst for our Risk Operations Organization.
If you’re a highly motivated and experienced Quality Analyst with a track record of driving continuous process improvement and a strong understanding of money movement processes, we need you to lead through a positive mindset and accuracy to ensure delightful customer experience and continued feedback for internal analysts. This team is responsible for accurate and timely processing of Payments/Payroll/Capital processes and effectively supporting a critical function for our Risk Ops Organization.
This is an exciting - and challenging - position that requires an operational mindset and experience working across multiple areas of an organization to while delivering outstanding results. It also requires a deep commitment to analyzing data, clearly articulating and presenting information as well as communicate effectively with Payments/Payroll/Capital analysts and leaders
Responsibilities
- Owns the goals and works effectively both independently and as a member of the Risk Ops Org
- Ability to use sound judgement to identify and escalate conflicting priorities or trends as necessary
- Quickly, accurately and effectively communicates quality feedback through QA op mechs by leveraging advanced business knowledge of the functional areas they support
- Working knowledge of business processes and systems/tools
- Contributes to improvements in processes by identifying key needs or gaps, leveraging data to support key needs and gaps
- Partners with audit to document and resolve remediation plans
Qualifications
- 2+ years’ experience with Capital knowledge and understanding of Risk Ops as a whole
- BS/BA preferred
- Passionate about developing skills, abilities, and supporting others through quality feedback and communication
- Proactively builds relationships/networks that enable current performance and future growth
- Excellent written and verbal communication skills including the ability to communicate complex/technology issues simply. Serves as an effective subject matter expert to cross-functional teams
- Strong analytical skills with ability to draft and communicate change plans to address business needs
- Continuously assesses and improves processes within their scope, including the impact on upstream and downstream groups, and drives improvements in processes they interact with while delivering excellent change management skills
- Learns from successes and mistakes, applies the learning’s and makes the lessons relevant to others
- Partners with Risk Ops leadership team to improve both the customer and agent experience. May participate in cross-functional team projects
- Seeks out and capitalizes on opportunities for change that enhance the business, rather than reacting to circumstances
- Prioritizes work to meet multiple deliverables and deadlines
- Ability to think start to finish about how to meet internal and external customer needs in a way that is operationally sustainable
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