Manager 2, Financial Crimes Operations

Job Overview

Intuit’s Risk Operations team supporting our Global Business Solutions Group (GBSG) is looking for a Manager 2 to lead a team of anti-money laundering (AML) and counter-terrorists financing (CTF) experts. This role operates in an innovative and rapidly changing environment and we’re excited for you to join us as we continue to grow!

We are seeking a highly motivated and experienced senior level operations manager to lead our Financial Crimes investigations team. In this role, you will be responsible for overseeing the day-to-day operations of the team, ensuring efficient case management, timely completion of investigations, and adherence to high-quality standards. You will play a critical role in protecting our company and our customers by optimizing the investigative process and driving continuous improvement. 

This role requires a deep understanding of the financial crimes landscape, strong leadership skills, and the ability to influence outcomes and drive change. The ideal candidate should have AML/CTF transaction monitoring and investigations experience including with completion of Suspicious Activity Reports and Suspicious Transaction Reports. In addition, they should have a demonstrated track record of developing high performing teams, a collaborative approach to getting things done, and a continuous learning mindset.

If you are passionate about enabling businesses, driving operational rigor, and developing people, come join us!

Responsibilities

The ideal candidate will understand the regulatory environment for large-scale money movement, preferably within fintech.

• Leadership: Lead, manage, and mentor a team of analysts to achieve key business goals. Develop high performing teams by fostering a collaborative and high-performing team environment, driving engagement, recognizing and developing great talent, and providing regular feedback and coaching. Exhibit the highest personal and professional standards of integrity and ethics. Always lead by example.
• Operations: Develop and maintain a thorough understanding of processes, conduct timely investigations, and ensure productivity, quality, and service level KPIs are met. Ensure processes, procedures and controls are in place to drive detection, investigation, and reporting. Identify operational needs in new policies or product features, and work to ensure risks are contained, effectively mitigated, or removed prior to launch. Develop plans to address risks and/or risk themes, and report on outcomes.
• Quality: Establish, maintain, and adhere to quality assurance standards for investigations. Conduct quality reviews of completed investigations to ensure accuracy, thoroughness, and adherence to internal policies, procedures, and regulatory requirements. Identify trends and patterns in casework to improve processes and prevent future occurrences.
• Continuous learning and improvement: Possesses a high level of intellectual curiosity focused on identifying the root cause of problems to generate results. Routinely assess processes for improvement opportunities. Develop data driven business cases to illustrate impact. Champion improvements necessary to completely revamp or refine processes and systems. Use quantitative and qualitative data to measure outcomes. Stay informed of evolving industry best practices and regulatory changes related to financial crime investigations.
• Change Management: Be a change champion to ensure readiness for our declared future state by mobilizing and readying our talent, defining and documenting system needs, working with partners to ensure they are ready, etc. Ensure effective change management and project management principles are applied.
• Communication: Be an excellent verbal and written communicator. Prepare and deliver regular reports and presentations on team performance, caseloads, and key metrics. Communicate effectively with stakeholders across different departments, providing updates on investigations and escalating issues as needed. Collaborate with other teams (e.g., Compliance, Legal) to ensure alignment and effective case handling. Uses data to create and tell a story that motivates, inspires, and ultimately galvanizes others to implement innovative, and best in class improvements.

Qualifications

• 5+ years leading high-performing teams preferably in fintech or banking operations
• 5+ years’ experience with AML, CTF, fraud, intelligence or similar monitoring and investigation in a global environment for both consumers and businesses
• Deep domain and regulatory expertise in fintech, payments, lending, or banking
• Demonstrated ability to work in a matrix environment and ability to both influence and develop strong partnerships at all levels
• CAMS or other relevant industry designation preferred
• BA/BS in financial services, risk management, criminal justice or related fields preferred

Other:

This role adheres to our hybrid work policies and may also require ~10% travel