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Senior Risk Operations Process Excellence Consultant - Capital Lending

Category Security, Risk & Fraud Location Plano, Texas; Atlanta, Georgia Job ID 2025-68108
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join Intuit as a Senior Risk Operations Process Excellence Consultant! This role is responsible for understanding, managing and improving systems, tools and processes for our Risk Operations organization with a specific focus on our lending business.

Responsibilities

  • Redesign the full end-to-end Risk Operations workflow for our lending business including Underwriting, Fraud, Compliance, and AML reviews. 
  • Take complete ownership of the process to design, map, and execute on a new efficiently designed process and communicate the plans and impact to stakeholders as well as VP level leadership. 
  • Work cross-functionally on multi-quarter or multi-year initiatives while staying focused on the end result and impact to our business and customers. 
  • Identifies opportunities and analyzes, designs, and develops business processes that help achieve business goals and objectives related to lending and QuickBooks Capital. 
  • Partners with cross functional and cross organizational stakeholders to identify, quantify, and prioritize business problems or opportunities, develop effective and efficient solutions, and implement the desired solutions on time and with high quality to improve overall process efficiencies and operational effectiveness.
  • Collaborate with stakeholders at all levels of the organization from front-line workers to executive leadership, to gain a deep understanding of the business, its strategic objectives, success measures, current problem sets, and emerging trends. 
  • Plan, document, and execute complex multi-quarter technical, process, or people initiatives to achieve the desired operational excellence objectives.
  • Relentlessly focus on identifying and driving continuous improvements even after desired results are achieved to drive more efficient and effective operations.
  • Develop compelling business cases that illustrate the need for change, the desired end state, and the benefits to be realized.

Qualifications

  • Experience leading operational projects in a Fintech lending business, specifically in Small Business/B2B loans
  • Able to own and drive long term (multi-year) initiatives with ease demonstrating outstanding communication, leadership, and organizational skills. 
  • Strong comfort with constant prioritization and resource changes. Able to advocate for business and operational needs. 
  • The ability to think strategically communicate a vision or well informed opinion in order to understand and align Risk Operational Excellence initiatives with the company’s overall strategy
  • Exceptional verbal/written/presentation skills in order to communicate and develop compelling business cases that illustrate the need for change, desired end state, and benefits to be realized.
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