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Business Analyst, HR Automation
Location(s): San Diego, California; Atlanta, GeorgiaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the Intuit PACE (Payroll, Automation, and Customer Experience) Team as a Business Analyst.
As a Business Analyst in this role, you will be responsible for creating and implementing automated processes to effectively streamline and improve HR operations. You will work with process owners across the organization to understand current HR business processes, identify gaps, opportunities for improvement, and areas for automation.
You will be responsible for documenting current HR processes, designing optimized processes, and developing process maps and workflows. You will both partner with our team’s RPA (Robotic Process Automation) developers and perform development work utilizing APA (Analytic Process Automation) tools to deliver automation solutions that enhance HR productivity and efficiency. You may also support ad-hoc special projects with a data or automation focus within the HR organization.
In this role, you will also be responsible for conducting training sessions, providing guidance, and support to process owners for automated processes.
To succeed in this role, you should be willing to learn HR business processes and have the ability to identify opportunities for automation. You should have experience documenting processes, designing workflows, and developing process maps. You should possess strong communication, collaboration, and analytical skills. You must be able to handle ambiguity, be self-motivated to figure out the total picture, and propose resolutions or make appropriate decisions tailored to the project at hand.
Qualifications
- Bachelor’s degree or equivalent applicable work experience required.
- Experience translating business processes into technical requirements.
- Ability to map out and document complicated processes and identify opportunities for optimization.
- Ability to identify opportunities for innovation by thinking outside the box.
- Experience processing and transforming large volumes of data.
- Advanced Excel level, proficient with all other Office applications.
- Alteryx experience preferred.
- Data visualization experience a plus.
- HR process experience preferred.
- Workday and ADP system experience a plus.
- Ability to work in a fast-paced environment even during times of ambiguity.
- Demonstrated ability to hold information confidential with excellent judgement.
- Solid time management skills, ability to prioritize assignments in a dynamic work environment.
- Excellent interpersonal skills, positive attitude, flexibility, and a willingness to learn new things.
Responsibilities
Responsibilities include, but are not limited to the following:
- Collaborate across teams, geographies, and organizational levels to identify and translate business requirements into scalable automation solutions.
- Lead sessions with process owners to step through the current state process in detail and ask thoughtful questions to gain a full and clear understanding of the process being automated.
- Identify optimization and standardization opportunities based on these sessions and continually collaborate with the process owner to ensure any recommended process changes satisfy requirements and meet process owner expectations.
- Document AS-IS and TO-BE processes using flowcharts and other forms of documentation.
- Create Process Design Documents (PDDs) as inputs to RPA and/or APA development and ensure final solution design meets business needs and requirements.
- Develop any APA components of the automation solution utilizing Alteryx.
- Support testing and implementation of automated solutions by creating test cases and partnering closely with process owners to validate test results and deploy projects.
- Train process owners on using automated solutions.
- Learn and interact with different enterprise systems that are used.
- Stay up to date with the latest industry trends and best practices pertaining to automation and data tools and continuously share knowledge with the team.
- Learn and become proficient in new automation and data industry tools as they are adopted by the team to expand our solution offerings.
- Collaborate with the Automation Center of Excellence (COE) to ensure alignment with best practices while delivering high-quality automation solutions.
- Develop presentations to share automation success stories with leadership.
- Collaborate effectively with a team to achieve project objectives and help foster a cohesive, collaborative team culture that delivers results and drives innovation.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $97,000 - 131,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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