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Job Details
2024-55626 -

Principal Business Systems Analyst-Salesforce

Location(s): Tucson, Arizona; San Diego, California; Mountain View, California
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join the Intuit Sales Enablement & Customer Success as a Principal Business Systems Analyst. At the center of every great company are great systems and processes. This business systems analyst will partner with our CRM Platforms Product Management team to design, develop and/or champion innovation with our Customer Relationship Management Platforms to provide new ways to delight our customers and deliver revenue for Intuit. Robust Salesforce strategy, design and delivery experience is imperative.

In this role you will personalize our agent’s tool experiences through rapid prototyping, agile development and coordinated releases. We are looking for someone with a proven track record of delivering new technology and experiences at scale in a platform and services-oriented architecture. In addition, this person must have a demonstrated ability to collaborate effectively with internal and external partners, including technologists, product managers, engineers, and senior leadership.

If you are passionate about the customer, where people/process/technology can fuel growth and innovation then you are the right candidate for this job!

Responsibilities

  • A thought leader who partners & works across major boundaries (organizations, business processes, systems, programs) to assess best ways to apply and leverage technology and processes to solve business requirements and optimize for Intuit.
  • Synthesizes requirements from multiple business units to drive, together with the business analysts and business process owner, holistic business and technology solutions, inclusive of processes and data usage elements.
  • Determines innovative ways to leverage out of the box system functionality and minimize customization as much as possible. Synthesizes issues, risks, proposals and gaps and makes recommendations, then drives and influences in partnership with the business process owner, technology decisions to be made by the sr. leadership team.
  • Identify and propose solutions to organizational gaps to improve ability to effectively achieve business objectives.
  • Key contributor to shaping business strategy with an eye towards end-to-end operational execution.
  • Drives technology solutions to address business requirements that are consistent with architecture strategy.
  • Responsible for multiple systems or data domains.
  • Partners with relevant business process owners to drive strategy for requirements for a major business units or an enterprise-wide core process' requirements relative to the systems or data domains.
  • A driver of technology solutions within their area of focus across a multi-year horizon.
  • Ensures solution aligns with the strategy and business objectives. 
  • Synthesizing and prioritizing requirements and assessing the impact of initiatives on the enterprise.
  • Driving the validation and shared vision for technology roadmaps across business units and functional groups and across multiple years.

Qualifications

 

 

Qualifications:

  • 10+ years experience designing and delivering Saleforce solutions to clients and/or stakeholders.
  • Familiarity & experience with traditional Customer Relationship Management platforms besides Salesforce.
  • Solid knowledge and hands on configuration and/or development experience with Salesforce platform.
  • A self-motivated person who can influence and drive cross-functional, cross-geo teams, promoting timely and effective communication.
  • Experience with Agile development and methodologies.
  • Proven expertise leading cross-functional teams that together launch on time.
  • A strong sense of urgency to help customers and the ability to identify insights and deliver a quality, innovative experiences quickly.
  • Contributions to the technology and BU / FG roadmaps
  • Impact analyses for the technology and BU / FG roadmaps (Driver)
  • Prioritization of technology solution requirements agreed with key stakeholders, including identification of associated trade-offs (Driver)
  • Technology prototyping, testing and data conversion strategies
  • Analyses of technology gaps and potential synergies between the process and offering roadmaps (Driver)
  • Effective and persuasive presentations (verbal and written) appropriate for project teams and business leaders, when communicating any of the above
  • BS or BA Degree preferred or equivalent work experience.
  • Hybrid work environment with at least 2 days in offie (Tucson, San Diego or Mountain View)

 

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $181,000-245,000, Southern California $172,500-233,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
c
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

Award-winning culture, best-in-class benefits

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Culture and values

Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.

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Benefits we offer

People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

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Hiring process

From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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