Design Research Intern - VEP

Job Overview

At Intuit, our mission is powering prosperity around the world. We aim to empower and equip interns with real-world exposure to our innovative products – including TurboTax, QuickBooks, Mailchimp, and Credit Karma. At Intuit, you will have the opportunity to contribute and learn in an environment that fosters your growth while helping consumers, self-employed individuals, and small business owners achieve their dreams of prosperity through groundbreaking technology.

The Virtual Expert Platform team utilizes design and research methods to understand consumer and expert attitudes, needs, and motivations to achieve our goal of "connecting people to experts." As an intern, you will work alongside our dedicated design researchers in our internal design studio, which includes a diverse team of visual designers, product designers, design technologists, design ops, and content designers. You will be part of a culture that is collaborative, customer-focused, and supportive, driven by designers and researchers who are passionate about their impact.

Responsibilities

⦁ Assist in refining research questions into clear study goals and hypotheses under the guidance of senior team members⦁ Support the planning and execution of research projects to gather valuable insights that can inform decisions related to our customers and product innovations⦁ Help synthesize and document data into accessible insights and frameworks that help align the team on significant areas to address⦁ Contribute a fresh perspective to help champion the customer’s voice and needs in discussions and planning⦁ Maintain an enthusiastic, can-do attitude, willing to assist across various tasks and engage with multiple stakeholders⦁ Continuously learn and contribute to the evolution of the research team’s methodologies⦁ Receive mentorship and training aimed at professional and personal growth in Design Research

Qualifications

What You'll Bring:

⦁ Current enrollment in a graduate program in Design, Human-Computer Interaction, Psychology, Sociology, or a related field; some experience (academic or applied) in Design/UX Research methods is preferred⦁ Experience with research data collection and analysis platforms (such as UserTesting, Qualtrics, Outset.ai, or similar), facilitation tools (such as Figjam, Miro), and design tools (such as Figma, Adobe XD) is advantageous

Depth of Qualitative Research Craft:⦁ Familiarity with basic qualitative research techniques, such as interviews and usability testing⦁ Ability and enthusiasm for learning about moderating discussions and uncovering deeper insights⦁ Proactive engagement in a fast-paced environment while creatively solving problems

Experience with Quantitative Research:

⦁ Interest in augmenting qualitative insights with hard data⦁ Eagerness to learn about designing simple quantitative UX studies and analyzing data

Strong Synthesis and Communication Skills:⦁ Ability to translate data into simple insights and recommendations⦁ Developing skills in storytelling, data visualization, and presentation⦁ Willingness to present findings under guidance to teams and stakeholders⦁ Effective communication of insights across various mediums (such as slide decks, videos)⦁ Ability to balance independent and collaborative work, advancing research with minimal supervision and proactively seeking help when necessary