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Group Manager, Intuit Academy Expert Supply Strategy
Location(s): San Diego, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit is currently seeking a dynamic and experienced Professional Development Leader to shape the strategy for our Intuit Academy, from defining the course offerings to enhancing the technology offering to optimizing the funnel from learner to candidate for expert positions at Intuit.
The ideal candidate will have a strong background in program management and be able to work closely with subject matter experts to develop innovative training solutions and a coordinated tech experience that meet the needs of our learners and the business for today and tomorrow, inclusive of building an experience that sets a standard for the Tax, Accounting and Bookkeeping industry. In addition, a keen understanding of how to attract learners and drive conversion is critical to success in this role.
At Intuit we are focused on Powering Prosperity and this position plays a key part in the development of career path development for the Expert Network. This position will be located in San Diego, CA.
Qualifications
- Bachelor’s degree or equivalent work experience
- 10+ years of experience demonstrating ability to influence and impact people at multiple organizational levels.
- Experience establishing strategic internal and external partnerships across multiple domains.
- Experience assessing and managing external vendors.
- Experience building relationships with communities and institutions to drive mutual benefit.
- Strong assessment, prioritization, and analysis skills. Ability to set and manage expectations.
- Experience managing data driven outcomes.
- Strong project management experience, exhibiting solid end to end thinking.
- Excellent written and verbal communication skills, including interpersonal, facilitation and presentation skills.
- Proven success in content development, incorporating SME (subject matter expert) content to design engaging on- demand and live training, and events.
- Coordinating multiple high impact/value adding events in high school and college settings.
Responsibilities
- Strategy development for Intuit Academy - how to grow, scale and optimize throughout the program lifecycle for learners.
- Leading the overall initiative to develop our professional services career path capabilities from learner to hire.
- Management of on-demand training programs, live workshops and conferences
- Understanding of instructional design theory and implementation best practices
- Adequate knowledge of learning management systems and web delivery tools and experience with eLearning platforms
- Proven ability to complete a full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate).
- Develop curriculum roadmap to ensure learners are receiving the best in class domain education with ways to provide practice and feedback.
- Measure the success of training, course offerings and ongoing program outcomes.
- Establish scalable certification and credentialing programs that meet business and industry needs.
- Continuously improve program content and delivery methods to enhance the learner experience.
- Establish strategic partnerships with community colleges and universities to incorporate Intuit Academy in curriculum development.
- Establish relationships with communities to drive awareness of Intuit Academy.
- Partner with business leaders to meet the supply demands for rapidly changing business needs.
- Partner with product management leaders to establish platform technology requirements.
- Regular evaluation and presentation on performance data throughout the Academy funnel and optimizing throughout.
- Ensure that all programs comply with relevant legislation and regulatory requirements.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $162000 - 219000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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