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Group Manager, Intuit Academy Learning and Development
Location(s): San Diego, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At the center of any world class services organization is a learning and development team that enables sustainable growth with speed and quality. Intuit’s mission is to power prosperity around the world and our financial experts are at the core of that strategy. Our customers face a range of problems in their financial lives and seek human expertise for confidence in times of need. Intuit Academy is at the forefront as a true foundational learning platform that builds expert skill and capabilities, creates new sourcing pipelines, and enables an internal talent strategy that drives results.
As we advance our mission, we are looking to hire an inspirational leader to be part of the Expert Network learning team that supports a multi-billion-dollar services business for Intuit by enabling decision support regarding investment focus and accelerating the velocity and quality of learnings for our Service Delivery, Expert Network and Modern Operations platform organizations.
We seek an innovative, seasoned learning and development (L&D) leader who has led with inspiration and scaled L&D teams through large transformations. This leader should have extensive experience in building external learning/knowledge organizations and developing internal L&D strategies. Given the scale and complexity of Intuit Academy, being data-led and analytics-driven are of critical importance to driving impact and desired outcomes. A demonstrated understanding of upcoming technologies (like Generative AI) and how they accelerate learning platforms is a must as we evolve L&D practices to best-in-class.
Qualifications
- Strong history of experience (12+ years) leading learning and development organizations, with deep knowledge of learning technologies, trends and learning experience strategies
- Learner Behavior: Experience understanding modern learners and how learner behavior data influences content development and deployment
- Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and drive desired business outcomes by setting a vision, goals and objectives that motivate and inspire the organization to deliver
- Exceptional Stakeholder Management: Proven ability to effectively collaborate, partner and consult with global senior leaders, business partners and colleagues in team and subject matter experts to bring together competing priorities and ultimately drive business results.
- Innovator: Capacity to be a change agent - not afraid to challenge the status quo. Experience driving front line or customer engagement with new products, tools and/or processes.
- Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional, virtual teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure.
- Results Driver: Track record of successfully managing multiple projects at once successfully. Demonstrated ability to meet deadlines, excel in a complex fast paced, team-oriented environment with rapidly evolving business demands.
- Enthusiastic, flexible and demonstrates a willingness to learn along the way
Responsibilities
- Lead the transformation of the training organization to align with the needs if the business, including sprint planning, work intake and allocation, consulting with the business, and modernizing content builds, ensuring content aligns and accelerates expert speed to productivity
- Partner with internal stakeholders to understand business priorities, craft skills and consult on best-in-class, scalable and modern learning solutions, including learning design and learning technology
- Bring best in class sustainable approaches to ensure high impact learning experiences - whether in person or virtual, or asynchronous / self-paced.
- Build playbooks and templates for most common learning community needs (e.g., developing podcasts, Gamification)
- Drive engagement with, awareness and usage of one learning solution for expert network across Intuit
- Lead and oversee the analysis, design, development, implementation, and continuous evaluation of technologies, structures, and processes that support the core learning and development solutions
- Build awareness and learning at scale and beyond to reach learners outside Intuit by partnering with Sales, Product Management and Marketing and Communications. Identify partnerships where we can extend specific learning to our partners and customers.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $162000 - 219000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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