Hybrid work at Intuit: blending the best of in-person collaboration and the flexibility of virtual work. Learn more.

Group Manager, Product Design (Virtual Expert Platform)

Category Design & User Experience Location San Diego, California; Mountain View, California Job ID 2024-64755

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit's mission is to power prosperity around the world, and our Virtual Expert Platform team plays a major role in achieving that objective. We design and develop the end-to-end AI-driven Intuit Expert Platform that seamlessly connects customers to expert knowledge with speed and accuracy.

We're looking for a Group Design Manager to lead our talented design team and bring AI-driven technology innovation to scale Intuit Expert Platform, benefiting the lives of consumers, small and mid-market businesses, and domain/product experts.

Join us in our mission to cultivate and deliver exceptional expert services to customers across the Intuit ecosystem of products and services.

Responsibilities

Act as the design authority for the end-to-end expert experience and expert portal that powers all LIVE service offerings across Intuit
Foster outside-in, user-centric thinking throughout the entire product process, from vision to touchpoint curation, with a focus on achieving excellence
Collaborate with leadership and cross-functional partners to define business and product strategy, drive change across the organization, and ensure alignment
Develop deep understanding and balance of customer, business, and shareholder needs through cross-functional partnerships and collaboration.
Lead end-to-end initiatives with extensive scope and complexity, prioritizing innovation and a platform-centric approach
Provide leadership, mentorship, and guidance to design team and cross-functional partners to achieve big swing impacts through experimentation
Operate with autonomy, providing strategic guidance to leadership while managing a direct team
Possess exceptional communication skills, both written and verbal, to deliver clear and compelling messages that evoke emotional responses, inspire and influence stakeholders, and drive alignment

Qualifications

10 years of experience in Design, plus 5 years leading and managing a 5-10 designer team, or groups of teams
Strong track record in people management, talent development, and attracting top talent to foster a culture of continuous learning and growth
Proven success leading end-to-end projects of significant scale and complexity, from concept to delivery, while effectively working with multiple teams and stakeholders. Experience with enterprise design is a plus
Deep understanding of product design and demonstrated ability to deliver high quality design output through a team
Strong business acumen, data fluency, and experience in managing multiple stakeholders and senior leadership expectations
Excellent leadership, communication, project management, and organizational skills
Bachelor's or master's degree in Product Design, Human-Computer Interaction
Design, or related field and/or a portfolio demonstrating your strong craft, process, and rigor

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $219,000 - 296,500, Southern California $193,000 - 263,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.