Manager 3, Technical Program Management

Job Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit's Consumer Group (CG) is dedicated to helping individuals and businesses manage their taxes with ease and confidence. The group's vision is to ensure that everyone, regardless of their tax situation, can complete their taxes efficiently and access their money quickly. The Consumer Group is responsible for the development and management of TurboTax, a leading tax preparation software that supports both do-it-yourself and assisted modes of tax preparation. The group focuses on creating seamless and innovative tax filing experiences, leveraging AI and GenAI technologies to transform the process.

Intuit’s Consumer Group (CG) Organization is seeking a leader to join the growing Technical Program Management team. This TPM leader role will drive the delivery of  a strategic portfolio of technical capabilities and experiences that drive growth for the business.

We are looking for a passionate, results-oriented, and strategic technical program leader to grow and develop a talented team of TPMs. The candidate should understand how to operate in a highly leveraged platform team, thrive in a fast-paced environment, be comfortable with ambiguity, and drive customer outcomes across Intuit. The right candidate for this role is someone who has a strong technical, Platform, and program background in an agile environment, is invigorated by working within a large, complex organization, and has superpower abilities to communicate and influence at all levels. They will have a relentless focus on the customer, use data to inform decision making, and will be strategically focused to build durable platform solutions for our most important customer problems.

Responsibilities

• Lead the Charge: Spearhead multi-organizational programs, uniting diverse leaders and initiatives to achieve singular, impactful outcomes
• Empower Success: Design program and portfolio  structures that enable multi-organizational and distributed teams to collaborate seamlessly and deliver exceptional results
• Coach and Mentor: Lead a team of 5-8 technical program managers, setting a high bar, driving craft development and coaching leaders with empathy to create an environment where TPMs can do the best work of their lives.
• Orchestrate Excellence: Masterfully manage program dependencies, reporting, and senior leader communications, ensuring transparency and alignment
• Set the Standard: Define and implement multi-organizational product and operational standards, dashboards, and processes that drive efficiency and effectiveness. Viewed as a thought leader for program craft excellence.
• Foster Continuous Improvement: Champion a culture of continuous improvement across multi-organizational program teams, propelling product and operational excellence
• Spark Innovation: Drive and challenge discussions with experts, fostering a collaborative environment where optimal outcomes are achieved
• Align with Strategy: Steer program outcomes to align seamlessly with Intuit's overarching technical and business strategy
• Share Insights: Enrich the team with valuable outside-in learnings, staying ahead of industry trends and best practices
• Build Bridges: Cultivate strong relationships with key stakeholders across Product Development, Product Management, Design, Marketing, and Customer Success
• Drive Customer Value: Partner closely with stakeholders to ensure the team focuses on the highest priority programs, delivering maximum value to our customers
• Maintain Transparency: Develop and implement effective mechanisms for keeping key stakeholders informed on portfolio progress, risks, and issues

Qualifications

• 10+ years of experience in SaaS product development and release management with direct experience working with multiple scrum teams using Agile
• 5+ years experience leading a team of technical program managers
• Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity; adapt to and manage change quickly
• Thrive and drive outcomes employing a culture of ownership, delivery, and innovation founded on Intuit’s values
• Ability to traverse cross-functionally both vertically and horizontally in a large organization
• Excellent balance of people, organizational, and technical skills, and can execute and deliver successfully in situations where authority is not a given
• Ability to communicate at all levels with clarity and precision both written and verbal
• Effective presenter, negotiator, collaborator - regardless of organizational structure or hierarchy and with equal passion for business and technology
• Ability to handle a rapidly changing environment
• Professional, team player with strong leadership and interpersonal skills
• BA/BS degree in Computer Science and/or equivalent technical experience required
• PMP or PgMP Certification desired